Just installed RM 8.0.4 – and I am no longer able to replace text in the Notes field in the Edit Person window (using CTL-A CTL-V) without getting the following error:
This worked in the previous two versions, and it makes RM completely unusable for me. I’ve submitted a support ticket, and planned to revert to 8.0.1 – and I find that I can’t. I tried installing the 8.0.1 download file with no joy, and RM did not create a system restore point during installation so I can’t use that method.
So, two questions: Has anyone else encountered this error with 8.0.4? And how can I revert to 8.0.1 so that I can at least continue working until this error is fixed?
I’ve just run a few tests on this copying and pasting, highlighting and replacing etc. using Ctrl-A, Ctrl-V, Right Click etc. and all seems to work OK for me. I am on Win 10 and v8.0.4
I know it sounds mundane, but did you run database tools and restart after updating? I did and I didn’t have an issue when I ran through a few tests. I am using Windows, so I can’t speak for Mac.
Thanks @TomH, gonna have to try that. I was getting the dread Access Violation error, so I ran through the entire procedure to clear that. Still having the problem, so time to uninstall and reinstall… Still love RM8, but looking forward to getting past the bleeding edge!
I am finding CTRL+SHIFT+V will work even after the CTRL+V access violation. I seem to get the access violation more often when adding new records rather than updating existing ones.
EDIT: @klmeagher Thank you thank you thank you!!! That worked!!! I’ve been getting the error consistently while updating existing records, and I’ve tried everything else suggested in this thread.
I upgraded today and started getting these errors, it became annoying so I wanted to see if others were getting the same issue. When I saw this thread I decided to try restarting as suggested and have discovered that my database has lost all my work from today - I had been adding a new family group so I am missing people, facts, sources, media and notes 4 hours of work gone. I tried to restore from the backup but the data isn’t on that either.
This is worrying since I can’t trust RM8 is saving the data I am adding, since until you exit it seems to be fine.
Definitely more random errors where copying and pasting in Notes fields, particularly when using key combinations like Ctrl+V or the Paste icon. Usually find that using ‘Paste as Plain Text’ from the Menu will do the trick.
I used a CTRL+V to copy text in RM 8.0.4, then clicked on a separate utility to strip the special formatting, and then the paste worked. The CTRL+SHIFT+V is supposed to do the same by striping the special formatting in a copy but for some reason it did not work for me in WIN10. I think the issue must be with formatting in the text being copied.
I see the same when I have plain txt in the notes, select it with ctrl-A and then try to paste using ctrl-V with plain text in the clipboard copied from another note…
If I use the menu- paste as plain text, it works as expected. *I’m running RM 8.0.4 on Win 10.
This doesn’t sound right. In my version of Win10 (home), CTRL-A selects everything; to copy, I use CTRL-C, and CTRL-X to Cut. Would you care to explain?
It seems like if you copy and paste within certain areas of RM, I get the access violation error.
Copying from Notes maybe?
Seems to work when I copy the first name and paste it into the first name of an alternate name fact.
I do not get any access violation error when I paste into RM something that was copied from outside RootsMagic.
Having the same issue. In the Webinar on Editing people, Bruce mentioned that it is a known issue involving a library provided by a 3rd party and that a fix is on the way.
Till then, click the 3-dot menu and select ‘paste as plain text’ and she’ll paste just fine.
Call me nosey (and veering off topic) but I noticed you’re a retired Pharmacist. That makes two of us. Bailed in 2009 after 37 years. Enjoyed the work, but like retirement ever so much better!
