I have a Mac OS. I have Rootsmagic 10. New user. Created a new file in my documents; downloaded (imported) my 94000 person file from ancestry. All data downloaded. NO MEDIA DOWNLOADED. Over 6000 items.
I am NOT a tech person. If you respond, please be very clear with your answers?
When you TreeShare, RM makes a folder called database name_media (if database name is Brown it is Brown_media).
Check to see if it created it. (if not, do TreeShare again)
If so, media will be attached to the Citation. Pick someone, select a Fact that has a Source. In the right pane, under Fact Items, click Sources then Citation. There will be the Media.
the media file is there, but they are all blank with a red x. the fix media links doesn’t work
Sounds like they didn’t really download. I would run TreeShare (download) again. With that many media it could take along time.
@Unique subject to your Internet speed and how busy Ancestry 's servers are, it could take 24 hours or more and might break along the way, requiring a restart, not a resumption.
adding-- make sure you do not you (FORGET TO) keep your laptop awake and connected to the internet. Also, make sure who ever else is using internet is not heavy streaming or gaming or it will likely take longer
That was confusing!..
THANKS Tom – yes – guess I was multitasking too much before I finished my 1st cup of coffee
What you see in the media tab, are the media names, not the actual files. They are downloaded after the tree, which only lists their names. And 6000 media files is a lot, so downloading those may take hours.
I have version 9 here, and in that, the download has three phases:
Did you see all these phases run and complete?
Yes I see all three. Just got off a remote chat. she was able to do it with a smaller tree I have, so downloaded it and trying again with the large one. I think that’s the issue. Only imported at 17% currently.
If the tree is too large or too many media files, any ideas as to how I can do it in chunks? Or is that possible? Besides one at a time!
well… no luck. I did a remote chat and she helped me redo everything I’ve done with a smaller tree, and it loaded the media fine. So we used the same file and tried to download the larger tree with over 66,000 media files. It downloaded the tree, then it went to download media, and the color wheel came up and spun a few times, and then the whole of rootsmagic shut down.
I’ve seen other people with large trees and media files get downloaded. Any help out there?
I made sure that it didn’t disconnect, nothing else open, nothing else streaming in the house, etc. Any ideas would be appreciated. But remember to keep it simple, please!
Thanks so much for all you advice so far (and forthcoming )!
I looked around on Google, and found no easy way to get around this with other software, except for Family Tree Makes, which has no trial version like we have for RootsMagic. I have a program that can download media from web links found in a GEDCOM file, but when I export that from the Ancestry site, it has no such links, so it’s no use for Ancestry. It works for Geneanet and My Heritage, but that doesn’t help you at this time.
Curious as to why such a large tree. As you can see there can be problems with so many people.
Assuming that your internet connection is robust, the load on ancestry’s servers seems to be the main issue with downloads not completing. Other people with large trees seem to have better luck starting the download so that it can run during off-peak hours … starting at something like 7-8 pm ET might help.
You also need to make sure that your system’s energy saving settings won’t interfere with the download. For example it’s common to have systems put their disk drives to sleep after a period of inactivity. On Mac those settings are under System Settings, Battery, Options. You may want to leave the system plugged in as well.
I can think of at least two good reasons, a one name study, or a regional study. I have started both, one for a specific surname and one for a specific Iowa county. Both are in excess of 100,000 people. RM used to tout that their upper limit was based on your hardware.
thank you. I’ll try that tonight! The last time I tried it, after the remote chat worked on a smaller file, it downloaded or imported the tree, then the wheel palatte spun a few times when it was downloading media, then it shut down. So maybe that’s the issue.
I did a test with my own tree, with 12,000 persons, and 500 pictures, and the download was faster than I expected. That was around 11 PM here in Europe, so way past midnight in the Americas.
When numbers are much larger, chances that you can download all in one session may get pretty low, so IMO, we’d need an option to resume broken downloads, at least for the situation where the tree itself is complete. In that case, it should be quite easy to go through the media list, and download the ones that do not exist in the media folder yet.
I tried it late at night. Same thing happens. The tree itself downloads, but no media downloads. I don’t want to have to go through 66,000 media and single handedly download each of them.
Do you mean none at all, like zero files? And no movement of the progress bar in the 3rd phase?
Exactly. NO MEDIA files come over. No movement at all on the bar in the 3rd phase. After the 2nd bar, then it goes to the media bar, the color wheel comes up and spins for maybe 10 seconds, and then the whole program just shuts down.