The time difference is in the other direction 11PM GMT is 7 PM EDT. (Normally there’s a 5 hr difference but most of US is still on daylight savings time.)
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OK, thanks. I wanted to double check, so that I understand how your situation differs from mine. And in this case, where the program shuts down, I suggest that you contact support for help and file a bug report when needed.
In the mean time, you can export a GEDCOM file from the site, and import that into a new tree. And maybe you can also find a friend who has Family Tree Maker, and who can download the tree and the pictures for you, if FTM can handle that. And if FTM can download them, I hope that that’s an extra incentive for RootsMagic to solve this.
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