Having a problem with RootsMagic App on iPhone 13. I am new to the RM community but I have been using RM on desktop and on I-Phones for many years. Have always enjoyed the RM app when I am away from my computer. In the last month or so the RM App crashes when I try to do anything. This is what occurs:
Touch the RM App icon
“On Device” screen shows up displaying this:
iTunes: 1) - 9) list
Dropbox: 1) – 9) list
Then when I Touch “File”, I see On Device, Dropbox, Help
Then if I touch Dropbox the RM app crashes and the screen goes back showing all of my app icons
Touching any of the other 4 icons at the bottom it also crashes.
RM tech support recommended deleting the app and reinstalling. I have done that 3 times and the RM app still crashes. Would appreciate any good suggestion.
Strictly from the point of view of an iPhone or an iPad, the RM mobile app still works. It is the Android app that no longer works.
There are two remaining questions. 1) Can RM9 create an *.rmgc file that can be used by the iPhone/iPad mobile app? It can. 2) Can RM9 transfer the *.rmgc file to the iPhone/iPad? On Windows, it can. On a Mac, I assume so but I don’t know for sure.
I didn’t respond originally because I’m a Windows user. I can therefore vouch for RM9’s process of File => Export => Dropbox working on Windows. I was pretty sure it also still works on a Mac, but I couldn’t vouch for it without being a Mac user.
Appreciate you suggestion on using Ancestry App. I currently only have a small part of my RootsMagic on Ancestry but that sounds like a workable plan. I really liked having the RM app when traveling only with my phone. It’s pretty sad that RM will not update the app or redo it as I would be willing to pay an app charge.