I just updated my RM 10 to 10.0.2.0 on my laptop running Windows 11 Pro – now the backup feature is not working. I am asking it to back up media files and I get the message that it will take a while, which I expect, but then it never completes the task and I get a message that backup failed. When I click on that message, my RM closes. I back up to OneDrive and I’ve already checked and OneDrive is working. HELP! I really don’t want to lose data.
I have a 64-bit operating system, x64-based processor but when I upgraded from RM 9 to RM 10 last year, I downloaded the 32-bit version as recommended.
Do you mean you are backing up to Dropbox? OneDrive isn’t a backup option. If it’s Dropbox make sure you have enough room there. Dropbox also has a size limitation through the app that we use. Try saving to your local Dropbox folder and see if it will upload from there.
I’ve been backing up RM to One Drive for years with no problem. Maybe I’m saying this wrong. I back up on my computer and it automatically syncs to my One Drive. But suddenly, this isn’t working. I just tried it again and got “Backup was not created” message.
Checked my laptop’s performance and it shows Memory at 8.9/15.8 GB (56%). My RM file is 33,432 KB. Is memory the issue? What am I missing?
using a windows 64 bit pc you should have a 64 bit version of RM not 32 which probably can’t run.
Dropbox and Onedrive are sharing services not backup services like iDrive.
RM backups saved on your computer will be included with whatever backup software you are using. On Mac it is the excellent Time Machine a fumble free program.
Incorrect, RM 32-bit runs fine on Win 64-bit and one has to use the 32-bit version if they wish to import files from Legacy (due to Legacy being 32-bit and the third party package that reads and imports the file is only in 32-bit) and I believe it says so on the RM download page.
The RM website also states " Unless you are certain you need to use the 64-bit version of RootsMagic, we recommend you download and use the 32-bit version." which is what the OP was referencing when she said she downloaded as recommended.
Both Dropbox and OneDrive are perfectly fine as backup services. I use both of them that way every day of my life. What’s not perfectly fine is that if you store your RM database in either one of them, you really need to pause the backup/sync activity while you are using RM and then resume the backup/sync after you shut RM down.
You are saying it just fine. You absolutely can backup to OneDrive in exactly the manner you are describing.
It’s hard to know why your backup is not completing. I do have to ask if it’s just your backup files you store in your OneDrive folder, or if it’s also your RM database you store in your OneDrive folder. Storing your RM database in your OneDrive folder can definitely cause problems unless you pause the OneDrive backup/sync while you are using RM.
Just one quick question … Have you used up all your space on OneDrive?
Media files can take up a lot of space and every back up you do creates a new backup file, I’ve just checked my backup folder (on a USB drive) and I have over 100 files. (I have 2 RM DB’s)
Dave
In Windows 11, I use OneDrive with a Backup folder setting of “Always Keep On This Device” and have not had any issues. Using RM 10.0.2, I created a RM backup file of 624MB that included media. No issues. I do have a 1TB capacity on OneDrive. Although I can’t prove it, I think some issues related to OneDrive occur when the setting is not “Always Keep On This Device”
A backup service keeps versions and files no longer on your computer but a sharing service will lose any file deleted on your computer. Onedrive and Dropbox also used to require a special folder on your pc for items to copy unlike iDrive and Time Machine.
-If you stop paying for (don’t renew) iCloud storage, you get a popup warning and then you have 30 days to download your files before they’re erased permanently.
-(Paid) Onedrive HAS versioning and if you don’t renew, your account reverts to a free plan with all your files available for a full year afterwards.
-(Paid) Google Drive gets downgraded back to free service level and might delete your files after 2 years if you don’t respond to their email notification.
-(Paid) Dropbox never deletes your files and access is maintained, but file synching is lost.
I’ll bet that you just nailed my problem. Last night, I just backed it up to a memory stick because I knew I couldn’t work on my file for a few days, but I’ll fix this and see if it works. Thanks for the suggestion!
Thank you! I use OneDrive and have it set to sync all my documents and photos to the cloud. It is not the greatest system, but since I’m using Microsoft for everything else, I figured I’d stay the course. My goal is to have everything that’s on my laptop on the Cloud. I’ve used Dropbox in the past and it is okay, but since I have an iCloud because I use an iPhone (and it’s cheap) too, I just didn’t want to add another cloud service. If I can’t get OneDrive to work for me again, I’ll probably ditch it for Dropbox, if it allows me to also automatically sync all my files.