TreeShare of large file on Mac causes RM10 to hang

Just installed the 10.0.0 update and tried to download a tree from Ancestry. It still fails and cancel on the countdown window still does not work requiring a force quit to exit RM.

It has been 9 months since this issue was reported and still no resolution. We now have a new version and it is still Intel code, requiring Rosetta to run. It seems Mac issues are not a priority.

I would not say Mac issues are not a priority. With the problem you are reporting its just been extremely difficult to find what the issue is when the trees are extremely large. If we could find a smaller tree with the same issue it would make finding the cause a little easier. If you have access to a Windows computer that can also complete the download of the tree, and that’s not always a guarantee depending on the issue, I would suggest using that. Then see if it will open in TreeShare on the Mac.

have you considered the interplay of internet service speed down/up with tree size and timeout issues. My small 400# tree is fine on fast speed but failed on a slow service. Mac.

Hi Renee, I first reported this issue 9 months ago and going back through the forums, I found someone had reported the same issue under version 8, so it has been going on for awhile. I have downloaded smaller trees with no issue, so it appears to be size related. Another user replied under my original post that it is some SQLite file and he can duplicate the problem at will. I don’t have a Windows computer and have no desire to get one or use one. If RM is being sold as a Mac program, it should work on a Mac without requiring a Windows intermediary.

Hi Rooty, Internet speed and/or the requirement for Rosetta to run RM was my first suspicion, but another user claims it’s related to a SQLite file used for the download. I don’t really know what the underlaying issue is, I would just like to get it fixed.

Renee, I would like to reiterate my offer for your developers to keep a copy of my database and use it for testing. It would make it easy for your developers to reproduce many of the issues we are seeing, there’s only a handful of living people in there and nothing that’s not already published elsewhere. There are several books and the only RM feature I’m not using extensively is associations.

Have you already shared it and the Ancestry tree with us? I know we have a selected handful of them to work from.

yes, ticket https://support.rootsmagic.com/hc/en-us/requests/136291

Do not expect a resolution from the team any time soon.

I’m still waiting for a positive response to the version 8 issues I had on my PC.

There were Mac issues when 9 was released, best to wait and let others Beta test and have the headache.

Just installed the 10.0.1 update and tried to download a tree from Ancestry. It still fails and cancel on the countdown window still does not work requiring a force quit to exit RM.