Help RM9 stopped comms with Ancestry and Family search

Although I have Family search and Ancestry open, and signed in, on the same browser as RM9 it will not synch with either.

It asks to “complete the sign in process”. The reopen button does nothing

Help please


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What is your OS and version? What browser are you using? What version of RM?

Hi Bob,

Google Chrome
Windows 11


I don’t have Win11 but FS is implementing OAUTH to improve security. From the online Help
Family Search

Also you should completely shut down your computer and restart everything before trying this.

Also, clearing your cache in the browser settings might help this and as mentioned rebooting your computer. I hope this helps.

Issue solved, thanks

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