Although I have Family search and Ancestry open, and signed in, on the same browser as RM9 it will not synch with either.
It asks to “complete the sign in process”. The reopen button does nothing
Help please
John
1 Like
What is your OS and version? What browser are you using? What version of RM?
Hi Bob,
Version 9.1.3.0
Google Chrome
Windows 11
Error
I don’t have Win11 but FS is implementing OAUTH to improve security. From the online Help
Family Search
Also you should completely shut down your computer and restart everything before trying this.
Also, clearing your cache in the browser settings might help this and as mentioned rebooting your computer. I hope this helps.
Issue solved, thanks
1 Like
OK, well please share how this was solved as I have the same problem (running latest RM9.1.3) under MacOS 10.14.6
A simple re-boot did it for me