Have been working on this for months. Have tried the reset. Can not figure out how to delete cache and cookies, or how to turn off the firewall. Ancestry tries to log me in 7 times with some kind of error box that just keeps disappearing. I have logged out and in. Do not know how to turn off the 2 level encryption in Ancestry. At my wits end.
Turned off 2-step verification. Nothing changed. Still loops 7 times.
Turned off firewall, still no change. Says I have logged in successfully and no connection.
Was able to sign in to FamilySearch, which I have not attempted before.
Welcome to the group.
You should state what version of RM you are using, available by clicking on the 3-dots at the upper right of the main screen and then on “About RootsMagic” so that other users know your context:
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Looks like you have RM9. You will need to upgrade to RM11 in order to sign into Ancestry. Ancestry changed to a new API in 11.1.0 and older versions no longer work.
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Thank you. Just wish I had known this earlier. I saw nothing about it online.
You should get the emails regarding RootsMagic with details.
The RootsMagic Blog, newsletter and social media channels carried information on this. If you go to the RM9 Home page the 2nd News item is “Ancestry API Update: What RootsMagic Users Need to Do Now”.
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I got no notification from RM … I am in the UK using the UK version so I don’t get the news (Except updates)
I picked it up by reading the messages on here.
I don’t do Anti-Social media, so don’t have a Facebook account.
Dave
You can sign up for the RM Newsletter here - RootsMagic Newsletter
Hi,
Thanks … But I’ve done that but haven’t received the email from you to confirm my email address.
I’ve checked my Spam Filter and it isn’t there! I think you may have a issue with non-US email addresses (.co.uk)
Dave
Send in a ticket to support@rootsmagic.com and we will check what’s happening. If you marked a newsletter earlier as spam it may not be sending the confirmation email.