I have been using Roots Magic for years, with v. 7, 8, and, now 9. I never had an issue connecting with Ancestry and uploading one of my trees. The past couple of days, when I get to the Ancestry sign in window I get a “Unable to login to Ancestry” message. My Ancestry username and password are correct. I have cleaned out my cookies and the cache then rebooted. It is the same computer I’ve had for some time. It may not be relevant by I have two Roots Magic shortcut icons on my home page.
I have updated Ancestry trees to upload and cannot do it. Any help greatly appreciated.
1 Like
Have you recently turned on two-factor authentication on Ancestry? If so, append the code they send you to the end of the password, without spaces.
1 Like
Thanks for suggestion. Just checked my Ancestry settings. 2 step verification is disabled. The answer lies elsewhere. Thanks again.
In a main view use the key combo Ctrl+Shift+U and select “Reset Program Settings”. Close and reopen RM9. Go to Settings>WebHints and click on “Reset TreeShare”. Then go to Publish>Ancestry TreeShare and see if you can login. If you are using two-factor verification append the code received to the end of the password, without any spaces.
If you are still unable to login temporarily turn off your firewall, antivirus and internet filtering software to see if one of them is blocking RM9 access to the internet. Then adjust their settings.
Thank you for your follow-up and additional suggestions. When I click on the Setting icon on the left of the home page, all I get are Program and Folder settings. All other Settings are not shown. I have no idea what happened. I did not try your suggestions beyond the RM9 software suggestions. Any thoughts?
That means you do not have an open database. Open one of the files that you want to Treeshare from, then follow the instructions @rzamor1 gave.
I apologize for being so tardy in responding to rzamort and kfunk for their suggestions. It worked!! I am back in business. Thanks again for your help.