Using RM 10. I added descendants to someone already in the database - at least three generations, maybe four. I printed the relationship chart (where I had trouble printing - reported in a previous incident). I then right-clicked several of these new people, selected “Color Coding”, and applied their color. I then went to “Publish” and chose “Ancestry TreeShare”, expecting that RM would take me through the newly created descendants so that I could add them to Ancestry. It did not select ANY of the new descendants!
I couldn’t figure this out, so I exited TreeShare and started examining my RM file, and NONE of the new descendants were there! So I added them again, this time doing a backup after every new addition (or sometimes I’d add two people before doing the backup - the point is, I was trying to cut my losses if it should fail again). This time when I used TreeShare it found the new entries and I was able to add them to Ancestry.
This is a serious problem. I’ve been doing this kind of thing for several years now, without problems. There’s something wrong in release 10 that loses data you’ve entered. Remember, I successfully printed a relationship chart with the new people, so when I went back and discovered they were gone, I had the hard copy to prove to myself that I wasn’t losing my mind.
Until this problem has been identified and fixed, I’m not going to update anything in RM 10. Please respond!
Thank you for your response. The database is on my D drive, which is an external drive. All of my data is on it, C contains only the data delivered with Windows 11, and some subsequent systems files. No, there is no syncing to the cloud.
I use Carbonite cloud backup, but as far as I know local D drive activity isn’t dependent on responses from Carbonite. In fact, from what little I’ve seen of the interactions between Carbonite and my system, the Carbonite updates are accomplished significantly later than my local updates.
Sounds like you are opening the wrong file. Make sure you are not double clicking on the file outside of the program. That is not the file it will automatically open with.
Nevertheless, it sounds very much like file confusion because the database file is updated with each person added and at frequent points in between as you edit. People don’t just disappear. For them to be truly deleted without there having been database corruption would require that somehow RM spontaneously ran a delete procedure from its code. The database engine itself has a rollback process when a database transaction has failed but that is going to be at the level of one person or finer in what you are doing. Is it possible you have a group filtering the views you checked and the missing people are simply not members?
Thank you Tom. I’m persuaded by your description of how RM is supposed to work. Not sure what you mean about a group filtering the views I’ve checked, but if you’re talking about Groups in RM, I’ve never gotten involved with them, and I know nothing about them. I just now checked my C and D drives and there’s only one database (on the D drive) with the name that I’m currently using.
My initial assumption was that RM was adding the new people into a copy of the DB that it had in memory, and that somehow that never got written to the hard drive. I don’t believe I shutdown or restarted RM between the time I printed out the Relationship Chart (which showed the new people) and when I went back to work on the newly added people, but I can’t swear to anything.
It happened again. I made numerous changes in Roots Magic, but when I went to Ancestry Tree Share they didn’t show up. So I went back over the list of changes, and the first two were not in RM, although I remembered entering them. The VERY interesting thing about this is that when I initially entered the second change I matched it with Family Search, and I copied my changes over to Family Search. So when I went back, saw that the changes were NOT in RM, I matched it with Family Search, and Family Search showed the changes, with the notes I left justifying the change, and it even showed my name. So we know that the change I made in RM got propagated to Family Search, so why is it NOT in Roots Magic?! There’s something very wrong here.
The problem is solved. I’m embarrassed to explain what happened. I wasn’t aware that there was a “save” button that appears at the top of a fact when something’s been changed. In RM 7 there was a button with the word “SAVE” but now it’s just a check mark. You click on the check mark to indicate that you wish to save the change. Luckily it’s sometimes unnecessary (for example, if you move onto another fact it automatically saves the one you’re leaving), but now that I know about this I’ll click on it every time. I apologize for making a big issue out of it, but maybe someone else will learn about this subtle but important feature.
You said “I made numerous changes in Roots Magic, but when I went to Ancestry Tree Share they didn’t show up”
I have the same problem. It happens intermittently. When it 1st happened, I read your comment and the replies and decided to switch off One-Drive (cloud backup). Since then it has happened twice. Today was the 2nd time since switching One-Drive off. What happened was after an hour of entering data into RM10, I left my RM10 tree open to attend to something else. I came back after say ½ hour and before I closed RM10, I decided to synchronize to Ancestry.com. All today’s previously entered data has vanished.
Hi, I don’t know if you read my last post on this. I wasn’t saving updates to facts. Often the facts get saved when you fail to click on the check mark, but not always. I wasn’t aware that the check mark was for the SAVE function (which was much easier to identify in RM7).
I have a second thought. Why doesn’t RM automatically save in all cases? Obviously it knows that a change has been made, because it displays the check mark (for “Save”) and the circle with a line through it (for “Cancel”). If it’s thought that some people rely upon the ability to cancel the update, maybe you could make it an option in startup parameters - automatic save always on, or some such thing.
Thanks for your reply. I am sure it didn’t turn on. Why? Because I can see it off anytime I look at the screen taskbar. Right this minute I hovered the mouse cursor over it an took a screenshot which I now attach for your edification.
I understand that right now its turned off, but OneDrive has a time limit on how long it will pause syncing. Test moving the database outside of OneDrive’s grasp and see if this issue of being overwritten stops.
See attached screenshot showing the status of One-drive on my computer. It is impossible for One-drive to start without me signing in. This means the data base and ALL other applications on my PC no longer sync to One-drive since I signed out. I have STAYED signed out for more than a week.
BTW today, a few minutes ago, a marriage record details plus the new spouse that I keyed in plus media attached for same have just disappeared of RM10. I noticed when I tried to sync (using treeshare) with Ancestry.com that there wasn’t anything to sync!
Besides one-drive being switched off, what else do you propose?
Things don’t just disappear in the database. If you are not working on it while in cloud storage then you either have more than one database you are working on or a failing hard drive doing something very odd.
