I tried to create a RootMagic To-Go on my thumb drive.
Everything went well and it said completed.
Then when I try to run it off my thumb drive, I get the message “This app can’t run on your PC, to find a version for your PC, check with the software publisher”.
That’s what I was doing when I got the message. I installed it through the tools in RM8 on to a thumb drive. Then I tried to run it on my thumb drive to make sure it worked before I went traveling. That was when I got the previously mentioned message. I thought it would still run off the thumb drive with it installed on the laptop?
Go to www.rootsmagic.com and the chat button should be in the lower right corner. It will say “Need Help? Chat Now”. If your browser is blocking pop-ups the button may not appear.
Chats are open Monday through Friday. Best time to talk to a support agent is 8:00 AM to 4:00 PM (Mountain Time). If you open a chat when an agent isn’t available it will generate a support ticket and be answered later.