Often when I double click on a name in the pedigree chart to open a window and then do something else (leaving that window open), I get to a point where the program locks. Any attempt, including closing the file, results in a beep. The only solution I have found is to close RootsMagic using the task manager. I am no expert with this. My guess is that I am doing something wrong, but I don’t know what.
In my experience when you get a “beep” it means you have several windows open and 1 window needs attention (close). You just need to find the right one to close
There are some program actions that one ~can~ do while the (up to three) Edit Person windows are open and some that require those windows closed in order to do their magic.
I believe the last time I had the problem I had only one additional window open - and I could not close it. I may be missing something in the process, because I am definitely not an expert with RootsMagic. Oddly, this is the only serious problem that I have been unable to resolve. Thanks for your inputs. Hopefully, this will eventually get resolved.
Well, IF you are talking about the Edit Person window …normal usage before things may have locked up on You… provides for closing it via a number of ways. The ‘X’ in the upper right corner of the window title bar is most commonly known. Additionally, one can just press the keyboard ‘Esc’ key -or- press the key combination ‘Ctrl-F4’.
Thanks. I have tried the “X” and also the Esc (I believe). It will be a couple of days before I can look more closely and see if I may be doing something wrong.
You may want to look in the lower left corner if you are on a Windows machine, right above the Start menu button. Sometimes a window will get minimized and this will block you from exiting. See attached:
The two Rootsmagic icons that you see above the taskbar are actually minimized edit screen in this example.
I don’t see that on my Win10. Are you on Win11? What window(s) did you minimise to get that effect?
On my Win10, the thumbnail view I get hovering over the RM icon in the task bar seems to be that of the last non-main window minimised and clicking on it restores that window, except if the main window is minimised and the icon clicked, then the main window is restored and further clicks do not restore the non-main window represented by the thumbnail.
The beep you are getting is probably because of pop-under. An RM sub-window has popped under RM’s main window.
I’m a Windows 10 user, so I can’t swear that my solution will work on Windows 11, and I really don’t have any idea for a Mac. But on Windows 10 when I get the RM beep, I Alt+Tab to go through all my open windows. Well, what I actually do is to hold the Alt key down then repeatedly (and usually slowly) click on the Tab key. This gives me a list of all my open windows, and each click of the Tab key goes to the next open window.
I keep going until I get to the RM Window. Then I let go of the Alt key. This nearly always brings the RM sub-window that has popped under to the top. Then I can dismiss that window and be back to the main RM window.
This sort of thing can sometimes happen with the Edit Person window which can pop under. It can also sometimes happen with the Publish window which can pop under when I’m creating a report. I’m sure there are other similar situations as well, but those are the main ones I encounter.
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My RM9 on Win11 creates two things with each minimized Edit Person window. It creates a Tab on the RM status bar with individual’s name and it creates minimized windows in rollup state w/ the buttons for toggling the window, maximizing, and X to closeout. His are just the minimized rollups.
On mac you would swipe down to see all open RM windows (if the current application) or swipe up to see all open windows. Then choose the problem one.
In my example, I opened RM10, and opened a random Edit Person window, minimized it and then repeated. All the while the main RM window was full screen so the minimized windows aren’t visible. This was a simulation just for the image. However when a window disappears, it quite often can be found in a minimized state like you see there and you can not close the program on some of them without closing the the minimized windows first. This has been the way it works since RM8 first appeared and it was something I complained about as an issue way back then.
Actually, I think there’s an easier way under both Windows 10 & 11. When this happens to me, I click on the RM icon in the taskbar at the bottom and any pop-up/pop-under reappears in the foreground.
I agree with you as I posted earlier
I think, with your hints, I have solved my problem. (I am using Windows 11 and RootsMagic 10.) I created the beep problem by opening three edit screen windows. In the third window, I selected a media file and viewed an image (a picture in this case). I then minimized that window. The image disappeared; the three edit screen names show along the bottom; and the beep happens when I attempt to close any screen. BY USING THE ALT-TAB APPROACH, I CAN BRING UP THE HIDDEN IMAGE, DELETE IT, AND CONTINUE.
Thanks to all of you for your inputs.
Added Note: This also seems to happen any time I view an image from the edit screen and minimize the image rather than closing it!!
Use the pencil icon to open the media in a 3rd party program (Irfanview or Faststone) rather than clicking on the media.
Never tried that before. Obviously, I still have a lot to learn.
Thanks.
I agree. I virtually never open a media file from within RM. I nearly always use the Pencil icon instead. This will open your image file in a window separate from RM, using your computer’s default image viewer.
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Definitely a pop-under, I see that on both Mac and Windows. Periodically you may accidentally click outside the bounds of the window in question and have the focus lost.
Often you can simply move the top window around and see the one hiding underneath, or look for names on the bottom bar (Mac and Windows) and click on them to bring up the edit screen and close it.
If there is a hidden window open, hit alt+f4. Do that as many times as necessary until you can use the program again.