Deletes fact information

I add a fact. After adding all information, I hit the check tab. Hitting the check tab results in all information I added is deleted. It is getting to be a daily event having to repeat the information. I also continue to send error reports when I try to close RM8.

Mac or Windows?

I cannot replicate the problem. When I add a fact and then click the Check icon, I am still in the Edit Person screen and I can see the new fact immediately. If I exit the Edit Person screen and then go back into the Edit Person screen, the new fact is still there. It shouldn’t matter, but I am on Windows.

When exactly is your new fact being deleted? Is it after you click the Check icon and before you exit the Edit Person screen. Or is it after you have exited the Edit Person screen and then go back into the Edit Person screen?

Is it possible that your new fact is scrolled off the bottom of the Edit Person screen, so that it’s really there but you have to scroll down to see it?

It doesn’t happen all the time but it does happen. Never had the problem with RM7 just 8. At first I just ignored it but now it is happening more often. I use Windows 11. I do it exactly the same all the time. Add a fact and enter the information. The click the check mark and bang, the information I entered is deleted or should I same wiped out. Its like adding a child. One way no mother the other way with a mother. Now why is that so difficult. It is like that to pacify all the “I want this added hints”.

I’d suspect some outside interference such as an antivirus other than Windows Defender or needing to allow RootsMagic to access controlled folders Allow an app to access controlled folders (microsoft.com)

I’ve never seen any reports on clicking on Save (check) and things disappearing. Go to File, Tools and run the Database Tools. Also make sure you don’t have the database inside of any folder syncing to the cloud, like OneDrive, Dropbox or GoogleDrive.

I don’t sync with the cloud. All my backups I manually upload. I definitely use tools. It happens everyday without fail. Also when I use the x to close the screen goes blank entries. Everybody just disappears. Sorry but this is what happens. I don’t make it up.

On the virus. The answer is a big nope.

Are you able to make a video of what happens?

No. It just happens in the blink of an eye. Twice today. My personal opinion is the programmer tried to do to much. I don’t blame them but I have seen this happen before with other programs. I am sticking with Rm till my dying day. Sooner or later they will figure out the problem or else go like the master genealogist and the dodo bird. You have to e member that most old timers didn’t start out life with a computer. We used index cards and plenty of number two pencils.

We’d need to be able to reproduce this. Watch if you have a sequence that can recreate it each time.

I do not click the check mark until after all information needed for the fact has been entered.