I haven’t been able to log in to Ancestry since yesterday.
They say they sent me a verification code via email.
But they haven’t sent any code.
I think this is related to the TreeShare issues.
What to do ??
If Ancestry was to send a verification code you would need to speak with their support on why you are not receiving it.
If you cannot login to ancestry via a browser it won’t have anything to do with TreeShare or Rootsmagic’s sw. You might want to check to make sure the verification code email did not get treated as spam.
Yes, that’s right—unless they’ve introduced new bugs, this has nothing to do with TreeShare.
But now I can download Ancestry family trees via TreeShare without having to log in, and logging in to Ancestry has become impossible. I think Ancestry has made a mistake with this update.
you might want to test a diff browser to see if it has to do with browsers and cookies etc.
I would not think the browser login relates to TreeShare issues
Kevin
Ducky-- with my regular email, I have noticed all the time ( since they started 2 step verification) that it takes quite a while for me to receive the email with the verification code and yesterday it was even slower than usually..
That said when I use my yahoo email account the verification email is there BEFORE I can switch from the Ancestry page to the yahoo mail page which is surprising as yahoo is usually slower than my email on most emails–yesterday it did take abt a minute more than normal–BTW-- don’t know what your using for email BUT yahoo has adopted the process of showing you what they think are the most relevant-- you have to click all to see all
Are you logging in directly to Ancestry thru your browser or logging in thru RM–try both ways – here is what A I says
- Check ALL folders — especially “All Mail” and “Spam”
Ancestry’s verification emails often get flagged as:
Spam
Promotions
Updates
Or buried under “All Mail” (Gmail especially)
Tell them to search their inbox for:
- Make sure they’re checking the correct email account
This sounds obvious, but it’s the #1 cause.
If they ever:
changed their email on Ancestry
logged in with Apple/Google/Facebook
used a different email years ago
…Ancestry will send the code to that email, not the one they expect.
They can confirm by going to:
https://www.ancestry.com/account/signin
and clicking “Forgot password?”
→ The email address Ancestry recognizes will show up masked (like j***e@gmail.com).
That tells them which inbox to check.
- Clear the stuck login session
Sometimes Ancestry gets stuck in a loop.
Have them:
Close the browser completely
Reopen it
Go to www.ancestry.com manually (not a saved bookmark)
Try logging in again
If that fails, try a different browser (Chrome → Edge, etc.).
-
Add Ancestry to their safe senders list
This forces the email through.
Add:
no-reply@ancestry.com
donotreply@ancestry.com -
Try the SMS option (if they ever added a phone number)
On the login screen, Ancestry sometimes offers:
“Send code via text message”
If that appears, it bypasses the email problem entirely.
- If nothing works — Ancestry has to manually reset the account
Their support can override the verification loop.
Phone (US): 1‑800‑262‑3787
Hours: 9am–11pm Eastern
They’ll ask for:
name
email(s) they might have used
last 4 digits of the card on file (if applicable)
They can reset the login without needing the code.
ancestry changed login again. Now they don’t want the verification code anymore.
But still: RootsMagic opens Treeshare without any ancestry-login at all. How comes?
The Ancestry token they pass to RM can last for a few days. You can open TreeShare without logging in until it expires.
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