Trial version 9 on Mac High sierra quits

MacOS on old MacbookPro (still running smoothly after 11 years)

Downloaded RM8 & RM9 & installed trial to check compatibility. RM8 runs. RM9 crashed/quits when trying tun after choosing the version (paid or trial) on the splash screen. Supposed to be compatible with 10:13 High Sierra - what gives?

And if RM9 is broken and wont run with 10:13, will the registration key work with RM8 and also allow an update to RM9 if the bug gets fixed?

…(from COnsole)…
Date/Time: 2023-12-02 23:46:06 +1100
OS Version: Mac OS X 10.13.6 (Build 17G14042)
Architecture: x86_64
Report Version: 26

Data Source: Stackshots

Command: RootsMagic
Path: /Applications/Utilities/RootsMagic 9.app/Contents/MacOS/RootsMagic
Identifier: RootsMagic
Version: 9.1.2 (9.1.2)
Parent: launchd [1]
PID: 1234

Event: hang
Duration: 2.09s (process was unresponsive for 5 seconds before sampling)
Steps: 21 (100ms sampling interval)

Hardware model: MacBookPro9,1
Active cpus: 8

Time Awake Since Boot: 4700s

Fan speed: 4147 rpm (+106)


Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting

Heaviest stack for the main thread of the target process:
21 start + 1 (libdyld.dylib + 4117) [0x7fff614a1015]
21 main + 1294 (RootsMagic + 38318302) [0x10a5200de]
21 Fmx::Forms::TApplication::Run() + 108 (RootsMagic + 5948252) [0x10864135c]
21 Fmx::Platform::Mac::TPlatformCocoa::Run() + 47 (RootsMagic + 7306255) [0x10878cc0f]
21 Fmx::Forms::TApplication::RealCreateForms() + 301 (RootsMagic + 5944877) [0x10864062d]
21 Fmx::Forms::TApplication::CreateForm(System::Classes::TComponentClass, void*) + 117 (RootsMagic + 5945237) [0x108640795]
21 Fmx::Forms::TCustomForm::TCustomForm(System::Classes::TComponent*) + 97 (RootsMagic + 6023153) [0x1086537f1]
21 System::_AfterConstruction(System::TObject*) + 28 (RootsMagic + 100492) [0x1080ad88c]
21 Fmx::Forms::TCommonCustomForm::AfterConstruction() + 88 (RootsMagic + 5969048) [0x108646498]
21 Main::TMainForm::FormCreate(System::TObject*) + 293 (RootsMagic + 36813429) [0x10a3b0a75]
21 Rmview::TRMFrame::TRMFrame(System::Classes::TComponent*) + 920 (RootsMagic + 36696760) [0x10a3942b8]
9 Personview::TPersonFrame::TPersonFrame(System::Classes::TComponent*) + 319 (RootsMagic + 30975919) [0x109e1f7af]
8 Familyview::TFamilyFrame::TFamilyFrame(System::Classes::TComponent*) + 164 (RootsMagic + 29276804) [0x109c80a84]
3 Familyview::TFamilyFrame::UpdateLayout() + 3213 (RootsMagic + 29308349) [0x109c885bd]
3 Fmx::Controls::TControl::SetWidth(float) + 101 (RootsMagic + 4983893) [0x108555c55]
3 Fmx::Controls::TControl::SetSize(float, float, bool) + 137 (RootsMagic + 4984105) [0x108555d29]
2 Fmx::Controls::TControl::HandleSizeChanged() + 210 (RootsMagic + 4981954) [0x1085554c2]
2 Nameframe::TframeName::DoResized() + 316 (RootsMagic + 28778780) [0x109c0711c]
2 Nameframe::TframeName::UpdateControls() + 1665 (RootsMagic + 28782017) [0x109c07dc1]
2 Fmx::Controls::TControl::EndUpdate() + 168 (RootsMagic + 5018120) [0x10855e208]
2 Fmx::Controls::TControl::EndUpdate() + 168 (RootsMagic + 5018120) [0x10855e208]
2 Fmx::Controls::TControl::EndUpdate() + 248 (RootsMagic + 5018200) [0x10855e258]
2 Fmx::Controls::TControl::DoEndUpdate() + 21 (RootsMagic + 5012741) [0x10855cd05]
2 Fmx::Controls::TControl::Realign() + 333 (RootsMagic + 4966109) [0x1085516dd]
2 Fmx::Controls::TControl::DoRealign() + 181 (RootsMagic + 5012693) [0x10855ccd5]
1 Fmx::Types::AlignObjects(Fmx::Types::TFmxObject*, Fmx::Types::TBounds*, float, float, float&, float&, bool&) + 709 (RootsMagic + 7641973) [0x1087deb75]
1 Fmx::Types::AlignObjects(Fmx::Types::TFmxObject*, Fmx::Types::TBounds*, float, float, float&, float&, bool&)::DoAlign(void*, Fmx::Types::TAlignLayout) + 545 (RootsMagic + 7640961) [0x1087de781]
1 System::Classes::TInterfaceList::GetCount() + 25 (RootsMagic + 1063529) [0x108198a69]
1 System::Generics::Collections::TThreadList__1<System::DelphiInterfaceSystem::IInterface >::LockList() + 27 (RootsMagic + 1230251) [0x1081c15ab] (running)

We believe its caused by a library update. Open a support ticket, Attn: Renee
https://support.rootsmagic.com/hc/en-us/requests/new and I will give you the 9.0.8 download until we have a version to test for High Sierra.

Thanks Razamor1 - I have the adjusted version (support tocket) and it did install - I also asked through the support ticket what would happen with updates - ie if they are best left alone till a library review is added to the 9.1.2 version → 9.1.3?

Don’t update to 9.1.2 yet. It’s best for anyone on High Sierra to contact support and we will work individually with you. We may ask if you can beta test any fixes development gives us.