Using iMac, Tahoe 26.0 and RM 11 and having an issue with the Hourglass Chart. Please see screen shot. This did not occur with RM 10 so I am thinking it is a bug?
I have seen similar “bug” both in RM 10 & RM 9 - not sure what causes it.
What I have noticed in my case - the exact same database on different computer had different results – so it seems to be related to what setting are stored in the program or xml settings. (or maybe printer driver) .
Kevin
I’ve seen restarting the computer clear it.
Thank you but I tried both suggestions and neither one worked.
1 Like
As a troubleshooting step:
You could try resetting the user settings, as Kevin mentioned. They are stored in a file on your system at the following folder path and file name:
whatever your hard drive is named/Rootsmagic/Version11/RootsMagicUser.xml
You could make a copy of the file and save it somewhere, then rename the original to RootsMagicUser.old -or- just move the original to some other folder. Close RootsMagic first.
Then just start up RootsMagic and enter everything for the settings to see if it begins working. If not, delete the new RootsMagicUser.xml file and copy back the original or rename RootsMagicUser.old to RootsMagicUser.xml
2 Likes
Thank you for the troubleshooting step.
I checked my hard drive and discovered 4 RootsMagicUser.xml files. I also have 4 RootsMagicApp.xml files. The dates on them are from 2022-2025.
I started with RM 8 in 2022. With each upgrade I must have missed instructions to delete any files.
So my question now is, should I delete the older xml files to see if that clears this up?
Perhaps you should ignore my post. I do not want to set you onto anything that You might not fully understand and be up for. There is no official instruction to delete any files for installs or uninstalls. This is just a problem isolation attempt. Those files are for each respective version of RootsMagic to store your program & folder settings and other things such as window size and location, last files accessed. etc.
The suggestion (made by me) was to SAVE a copy of that file to return back to preserve all your current settings… then delete or rename the one in use TEMPORARILY. This then forces RM to create a new DEFAULT one when first started up afterwards. The troubleshooting aspect is to see if, with a fresh copy, the charting prints correctly. If yes, something in the old XML file was conflicting or corrupted. If no, restore the full original XML file and rule it out as part of your problem.
2 Likes
Update: I contacted Support and they stated that they are aware of this issue and it has been reported to Development.
1 Like
my thought is that is seems to be related to other file/settings outside of the database itself, Why and what causes that would need to be determined. If the same basic group of people and page setting are producing different results on different environments – something is likely “off” (or possibly) corrupted in on of the xml setting files. That is not complicated things to do try swapping files – but one could makes things worse if they are not careful.