I had RM 3, then 6 then 7 and bought 10 the 23 of May. Successfully got my gedcom from Ancestry. Every time I try to work in the RM program, I am prompted that, I can if I get the full program! I did!! I have my bank statement. Where do I report this problem?
When you purchased RM 10, you should have received a confirmation letter with a key to unlock RM 10- you need to enter that key and then you shouldn’t have any other problems.
Here are the steps for recovering a key
If you didn’t get the key,
If you have any problems with your registration key, contact us online at http://support.rootsmagic.com/anonymous_requests/new, or by phone at 1-801-489-3102.
PS I don’t know if you email recover key on a weekend, if they will respond before they open on Monday which is Mountain time
Thank you for your reply. You ARE appreciated!!
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You should use TreeShare from within RM to download your Ancestry tree.
This video is v7 but works the same as in v10.
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