Problems with media download from Ancestry with new API

RootsMagic
,
1

The last time that I synced everything up, was prior to the new API. All images were there, thankfully I still have that folder of media because with the new API, the media download is incomplete to the point of being broken.

I built a website to display the family tree. It’s for my relatives who can browse the internet well, but have no need for an Ancestry subscription or really want to deal with all that comes with registering, etc.

So, my workflow is:
Ancestry: export and download GEDCOM
RM11: Create new RM file, download from Ancestry including “all” media.
Website: Drag and drop GEDCOM and media files into their folders on Dropbox to sync with my site.

However, any media files that have been updated on Ancestry since the API change, don’t download. There’s a specific image that I uploaded to Ancestry, that shows on Ancestry, but doesn’t show in RM11 or in the media folder at all.

Anyone else running into this issue? Have you found a work around?

Thank you.

  • Windows 11
1 Like
2

Development is aware of the issue and working on it.

3

Hi @rzamor1 , can you clarify the issue that they’re working on right now? I’m not seeing any media files coming over from Ancestry since I installed 11.3.1.0. I don’t want to report a duplicate issue if they’re already aware and working on it. Thanks!

1 Like
4

That is the exact issue development is working on.

5

Okay great, thanks for clarifying! Have a great day.

6

Then I guess I’ll just wait it out until the fix comes through. This would be so much easier with public access to the API, but then Ancestry would lose their control.

7

I got 4840 media instead of 6357.
where were thy lost? in Ancestry-export or in RootsMagic-Import?

8

It’s actually both causing the issue. RM is working with Ancestry for a resolution.

2 Likes