Printing issue caused by Rootsmagic

I’m trying to assist a customer who is running the last update to RootsMagic 8 under Windows 11. Printing on their laptop is fine until they print from Rootsmagic on their HP Deskjet 2700 whereby the print prints 1 line approx every 2-3 seconds. The printer then is very slow to print even outside of Rootsmagic until I remove the printer driver from Windows and reinstall it. Printing to a pdf is unaffected.

Try the Windows plug n play driver for that printer.

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