I’m gonna suggest that before you open a support ticket You try the RootsMagic reset to default installation procedure (Ctrl-Shift-U) because even though most Chart settings can be reset via clicking these icons:
Even they DO NOT reset ALL settings in their respective Settings subpanels.
Then, restart RootsMagic, re-enter Program Settings, reload your Database, check all its settings are correct and then with no further changes… Generate Report, choose the Save to File->.PDF and open that PDF and check for a better result.
Unfortunately, RootsMagic’s Reports and Charts Settings screens have undesirable little niggles.The Preview pane does not accurately depict how report output pages will be affected when Fit to Chart is unchecked and larger Box Width/Box Spacing or expanded Generation Spacing exceed a chosen Page Size Layout. It is just an orientation/layout aid that always shows all data as “fitting” your Settings selections, not an actual result preview. There are no Reset buttons in the Appearance section for Styles and Box Border (inconsistent with the other > navigable Layout and Appearance settings). And, changes to the Box Border choices still does not get reflected immediately (as most others now do). One has to exit back to Reports and Charts screen and reenter the particular report type to see the updated choice.