Renee, Version 12 the Home screen is displaying a History list which is 9 items long which has the effect of pushing the Help and Support section out of sight. I now have to scroll down to see it.
How do I remove unnecessary items from the History List so I can see Help and Support more easily, like in RM11? It looks as if the History List scrollbar is missing and therefore it’s displaying the full list by default.
Have you used the “Mark as Read” and “Refresh” button to clear all the notices related to version 11 software updates?
I’ve tried that and all the ‘news’ items remain for me too.
Yes, both. They have no effect. I think something is not right in the UK version. Another example is that here we never see anything but updates in the History List whereas I think in the US there’s a wider variety of things displayed.
The ‘news’ section, I recall, always reset in the past when a new version was installed but that hasn’t happened with V12. It’s not particularly an issue for me at the moment and I suspect that it will be rectified with V12.1 at some stage, after all our moaning!! 
This must be the UK version. The US version that I have only lists 3 News items and they are actual articles. I’ll let development know and see if there is anything we can do on our end.
Did you purchase from S&N Genealogy and are using their download? I know a mismatch of using a US key with the UK key and vice versa can display something like that too.
Renee, I purchased and downloaded from S&N here in the UK. Details below.
I have checked and I don’t think there can be any UK/US mismatch. See below
If you personally only have access to the US version, can you please get whoever is responsible for the UK version of RM 12 to sort this out?
Thank you.
Yes, I will see what we can do on our end.
Likewise, cleared as yours.
Mine has cleared now. Some unexplained timelag across the Atlantic I guess.
Nevertheless it still leaves the question why I never get any News items other than version updates. In the US I think you get other Blog topics as well. We don’t get to see these in the UK without searching https://blog.rootsmagic.com .
S&N Genealogy maintains their own server for the news feed. I’m not sure on Gould who also sells the UK version.
S&N are selling your software in the UK, they are acting as a UK agent for RootMagic. Surely their news feed should promote the same content as your blog? At the moment all we see is a list of past updates - more history than news. Not very informative for UK users and not the best for you guys either.
Steve
