I understand how to access Ancestry to see web hints, etc, but I’m having difficulty actually connecting. I have a membership in Ancestry, and when I try to connect to Ancestry .CA, there’s no problem, but when I try to connect to Ancestry.COM via RM, I get the “invalid username or password” message. Any suggestions would be appreciated.
In the settings tab, check your Webhint setting in the Ancestry box. There is a dropdown, to state what domain you are using.
Thanks, Alaine…I wasn’t aware of the different domains. I eventually got there, but it wasn’t easy.