I don’t know what is on with my RootsMagic8.
I was working on it doing updates to my family tree. I closed it and then went back a very short time later. This is when the issues started.
Now when open RootsMagic, it takes forever to open into the start screen. I am referring to the screen before you pick the data file.
The opening screen for News, Help and Support, and Updates, all say Can’t read via internet.
Also, when I click on “try again” or the refresh icon for the Help and Support, and Updates window, it just gives me a spinning circle and some back again saying “Can’t read via the internet”.
When I click on the refresh icon for the News window, it also gives me a spinning circle and some back again saying “Can’t read via the internet”.
However, when I click on “try again” in the News window, it gives me a message saying, “Unexpected Error, access violation error”. See attached image.
I have closed RootsMagic and shut the computer down and restarted it. I continue to get this issue and error.
I did not add or remove any programs on my laptop. I haven’t done anything except work on RootsMagic and Photoshop.
Has this started happening to anyone else?
I am afraid to use my RootMagic because of this. I fear it may screw the data file up or may cause other issues.
What should I do or how can I resolve this?
I am using Windows 11.
Rick
