I have been having an ongoing problem with RM8 when entering citations and also with trying to share citations. I have installed all of the updates to RM8 and am using Windows 10.
After I click on the “pen” icon to add a citation, select +, and then select a source and enter the citation details, my newly added citation does not attach to the fact that I originally selected. Often times, it ends up attached to a different fact for the subject person and sometimes it has even ended up attached to a completely random person in my database.
Something similar happens when I try and share a fact with other persons. The shared fact ends up attaching to a different fact or a different person.
This doesn’t happen all of the time, it is random but often enough that it has become quite a nuisance. Sometimes it will take 4, 5 or 6 attempts for me to get the citation I am trying to add to the correct fact and/or person.
Does this happen to anyone else? I know it sounds kind of crazy.
Thank you for the suggestion.
I ran all of the tools and have already encountered the same problem several times within about 20 minutes of working in my database. I was trying to share a census fact with a spouse and children, and the shared citation attached to the main person’s occupation instead of the census I had selected.
I have submitted a request to technical support as well.
Try this default Support suggestion when the database itself is suspect, at the risk of some collateral losses: create a new database file and drag’n’drop everyone into it from the current database. See if the new one works reliably.
Somewhere along the way over the last few months, I wondered if I was in fact, “going to fast”. So I very intentionally slowed down, pausing and counting to three after each click, when entering or trying to share citations. It didn’t matter. I will give your suggestion of a new database a try.
I also think I should note that I have the slide-in workflow enabled and I’m beginning to suspect it may be the actual problem. So I will be testing that out as well.
So far, technical support doesn’t have a solution.
I spent several hours over the weekend working in my database with the Slide-In Workflow feature Disabled. I have been unable to recreate the problems I’ve been having with that feature disabled. As soon as I re-enabled it, I started encountering problems again, leading me to conclude that this feature is causing the errors. Any suggestions, other than keeping it disabled? I really like the feature (aside from the errors it creates!).
That is very surprising, what operating system are you using? I work with the slide-in option on a laptop with Windows 11 and have none of the problems you describe.