Thanks, I don’t use any cloud services or back up automatically. I am using a laptop for RM10 and an additional screen which I am looking at Ancestry on (Microsoft Edge). Only one database open and all RM10 windows only on the laptop. Never previously had any issues. Agree appears to be the same issue with health condition. If I stick to the provider that is already pre-selected from the last entry works fine. It is only when I change the DNA provider that is occurs.