using RM7 I am having trouble trying to get rid of red “X” on most of my thumb nail images. Tried following Ole Seminole’s advice (Dec. 10) to fix broken media links but nothing found in my drive C on my laptop.
What can I do to resolve the problem?
Can I upgrade to the current version without messing up all the information i have inputted over the years! If so., advice please to a non techy enthusiast. Thanks.
The red X means that the actual images are not in the same folder/drive/computer that they were when you first attached them to your database. The thumbnails are held within the database but the originals aren’t but are (sort of) hyperlinked through the thumbnails.
If the missing link tool can’t automatically find them you need to point the tool to the folder/drive they are now stored on.
If they are no longer on your computer you need to reinstall them from a backup if you have one (the actual images not a RM backup).
Hope that helps.
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PS you can update to the latest version and open your original RM file in it. It will convert your database to a new format so it is advisable to back up (and take a copy of) your database otherwise you will not be able to open the converted database in RM7 should you wish to do so. However the new version of RM is highly unlikely to find those missing images if RM7 can’t.
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That sounds like you moved/renamed/deleted a Folder where images were.
Under the Media section, click on a picture with an X. On the side panel you will see "Filename’ that shows the Path to where it is supposed to be.
Now you know the actual Folder name & File and can start to figure out what happened.
If you saved the media on an external drive, plug it in and run Fix Media.
Thanks very much. I will try this but not confident. i have looked at all the thumb nail images and there are several different file/folder names
I have no idea why!
I tried this but no luck. My images have several file/folder names and I have no idea why but will continue trying. A big thank you to you.
Have different paths suggest two likely reasons (though plenty more)
One – you attached them from those different locations over the years.
two – you may have use various tree shared why may have saved them in their own path. RM7 did files paths differently than most recent RM versions. (not sure of specifics)
the other possibly is the files were removed from the computer or renamed on the computer and therefore Fix Media would not work. You would have find them manually and update file name or path match.
Kevin
The why is simple. You have the actual media files stored in different locations. Simply find them, move all to ONE location on your computer and then point the fix media tool at that location. Buy the RM print manual and review it.
Is it possible You are NOW logging in as a different Windows username (often called a user profile) than You might have been back when adding those media items? Do the broken media links have something common as part of the file paths to those missing files? …Such as all begin with C:\Users\MyOldUsername\Pictures\etc.jpg which meant that You used to login as MyOldUsername, but now You Login as MyNewUsername and those files aren’t seen to You, due to permissions. If Your login does not have Administrator level permissions (or are not that other user), those files belonging to MyOldUsername may not be accessible.
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