Stumped with TreeShare

Yes, that does work. It’s pretty tedious to do for close to 200 people, but it’s surprisingly quick for each individual.

There are no options. It seems to be uploading everything for for each person, including media, even though my most recent reload of my database did not include media.

If you drag and drop a tree that is connected to Ancestry through TreeShare to a new tree, be sure to check the Web Hint settings and run “Disconnect from Ancestry Tree” before uploading. The new tree retains the previous links.

Upon further review, it’s not actually uploading each person, even though I’m adding them one at a time. Most of them it is. A few of them it is not. Further investigation is required, and it takes a while to work the list one at a time. I’ll try to find out if the ones it won’t upload even one at a time are the ones with the word “class”.

That’s disappointing. I might try loading RM on a windows laptop, bring in my file and try it and compare.

1 Like

So it loaded all but two people as long as I loaded them one at a time. The two people not loaded were my two grandfathers. I don’t think either one of them has the word “class”, and obviously it loaded lots and lots of people who did have the word “class” as long as I loaded them one at a time.

Renee mentioned “batches”, like TreeShare loads people in batches. I wonder if maybe an entire batch fails if anybody in the batch fails or something like that. And I’m also wondering if my problem actually has anything to do with the word “class” or not, since I could load all these people who had the word “class” as long as it was one person at a time.

My next test will be to make two copies of my database. One copy will include only my two grandfathers. The other copy will include everybody except my two grandfathers. I will try to upload each of the two copies to Ancestry via TreeShare and see what happens.

2 Likes

She said there isn’t an instance of “class” in her database. The Paternal Group has a glitch. Don’t know how many in this Group but process of elimination may isolate it.

I sent in a support ticket.

2 Likes

I did finally get it all uploaded today, but had to do half the tree individually. Sources and media. But HOLY COW what mess it makes of citations.

I have continued testing with my problem. I made two new databases.

  • Test database #1 contains only the 2 people who I could not upload manually even one at a time after the initial upload. Those 2 people still cannot be uploaded manually even one at a time after the initial upload. Curiously, they are my two grandfathers.
  • Test database #2 contains everybody except the 2 people who I could not upload manually even one at a time. It still has 164 people who were not uploaded on the initial upload. And those 164 people can still be uploaded manually one at a time after the initial upload. I ran this test on the theory that the 2 people who couldn’t be uploaded at all might be influencing the inability to upload the 164 people on the initial upload. That theory does not appear to be correct. The presence or absence of the 2 people who cannot be uploaded at all seems to have no effect on the 164 people who can be uploaded only after the initial upload. And I’m definitely thinking that the presence or absence of the word “class” has little or nothing to do with my problem.

Everything about these 2 people and these 164 people seems to be completely repeatable. I can delete my tree at Ancestry, reload with TreeShare, and get identical results with the same people.

I did not create my test database #1 and test database #2 with drag and drop nor with GEDCOM. Instead, I created them by making a copy of my production database with Windows File Explorer and then editing the databases with RM to delete the people I didn’t need. So there was no editing or cleaning up at all of the people who were not deleted. There was also no editing or deleting of anything like media files, sources, or citations. I suppose the next series of tests might be to recreate test database #1 and test database #2 with drag and drop, and then with GEDCOM. These would be different tests because the new drag and drop in RM10 does not use GEDCOM internally.

1 Like

What happens when you create a new database and enter these 2 people with only Facts - no Sources or Media and TreeShare to new Ancestry?
Then Import the Sources from old file and TreeShare again?

What with today being a holiday, I probably am not going to be at the computer much today. But I will go ahead and report one result.

I have a database called jerryrm10_2_people.rmtree that only contains 2 people. These are the 2 people from my production database that TreeShare will not upload to Ancestry no matter what - neither on an initial upload of everybody nor on a follow-up and manual upload of selected individuals. I made this database by making a copy of my production database with Windows File Explorer, and then by using RM to delete everyone except those two people. Those 2 people still cannot be uploaded via TreeShare, even after disconnecting the 2 person tree from Ancestry and uploading anew.

I next created a new and empty database called jerryrm10_2_people_dnd and copied everybody from jerryrm10_2_people.rmtree to jerryrm10_2_people_dnd.rmtree using drag and drop. After disconnecting the the database created via dnd from Ancestry, those same two people still cannot be uploaded to Ancestry via TreeShare, neither on the initial upload nor on a follow-up and manual upload of the selected individuals. So a drag and drop does not clean up whatever is preventing the upload.

Finally, I created a new and empty database called jerryrm10_2_people_gedcom and copied everybody from jerryrm10_2_people.rmtree to jerryrm10_2_people_gedcom.rmtree using GEDCOM export followed by GEDCOM import. After disconnecting the database created via GEDCOM from Ancestry, those same two people can now be uploaded to Ancestry via TreeShare on the initial upload.

I will be opening a trouble ticket with the jerryrm10_2_people.rmtree database. I suppose it could be argued that the problem is on the Ancestry side of the Ancestry API and that there is nothing RM can do about the problem. But it seems to me that if the developers can identify what is different between my jerryrm10_2_people.rmtree database and my jerryrm10_2_people_gedcom.rmtree database, they can identify and fix the problem on the RM side of the Ancestry API.

5 Likes

I think that RM and all of us RM users are are in your debt once again Jerry. Thank you.

Jerry, when you open the support ticket put it Attn: Renee.

1 Like

Done.

I submitted once without the database attached, and submitted a second time with the attachment. Mea culpa on the missing attachment the first time around.

For everybody’s information, I submitted a very small database containing 6 people. On the initial TreeShare upload, 2 of the people would upload and 4 of them would not. I could get 3 more people to upload manually. But there was 1 last person who wouldn’t upload even manually. So I submitted a small database where the results were repeatable (for me, at least) and where all three cases were represented of uploading fine on the initial upload, or only manually after the initial upload, or never (not even manually).

2 Likes

Thank you for doing this. I hope they get it figured out.

I have been unable to upload a new tree to Ancestry for weeks. It is a copy of a tree that I had previously “treeshared”, but unlinked because things didn’t seem to be always in sync. Now I’ve got bigger problems …. I never get past 99% of the media upload portion. I have to force RM to close. The tree is created in Ancestry, but it is empty. After reopening the RM file and clicking on TreeShare it does not link to the online tree. RM Support told me to search and replace all instances of “class.” which I did (there were only about 6-8 instances) but it made no difference. I created 5 “mini trees” by D&D sections of my tree into newly created databases. Only 1 of them completed the upload (the others all froze at 99% media). The tree that upload was about 20,000 people and about 30 people did not upload and about 30 did upload, but were not linked to the person in my RM tree. When I attempted to upload the missing people, most were successful, but some went through the motions but did not upload. For some reason that I can’t remember now, I suspected a particular Ancestry source (Tenn Marriages) was the problem, so I created a copy of that source and merged it with the “bad” source. Then the missing people uploaded one by one without a problem. But now I attempted to fix the “bad” source in my full tree and upload to Treeshare, but once again it froze at 99% of media. Oh yeah, and it took about 4 hours to get to 99%. When I use task manager I see the screen which is attached to this posting. I am in the process of packing up to move in 2 weeks, so I don’t have much time to mess with this, but thought my sad story might be helpful to getting a resolution for all of us. RM Support has closed my support request after they said they would upload my tree for me using my Ancestry credentials. They have not done so as of this moment and like I said, I am overwhelmed with moving, but this is so important because I’m involved with writing a family history book, so I am open to some experimenting if anyone has any ideas. And one more thing, if I don’t include media, the treeshare upload completes, but I am not sure if it includes everybody because until I began reading all of your posts, I never thought to check and have since deleted the RM file. I can figure out which one it was from my backups if needed. Also a gedcom upload from within Ancestry worked too, but it was useless without media, so it was also deleted and I have no idea about whether it was a complete person-for-person upload or not. Just more info to complicate what is already complicated :face_with_spiral_eyes:

Thanks for reading all the way through my post :nerd_face:

1 Like

It sounds like 1 or more media files are blocking completion at one end or the other. Either an unsupported file type or corruption.

1 Like

I’m still investigating the problem on my own, even after submitting my test database. It seems to me that the problem is almost certainly something about sources and not something about the word “class”. Namely, I have discovered that I can upload 100% of my people on an initial TreeShare upload if I turn off the option to upload sources.

I initially thought that the problem was the number of citations for a person being too large. Indeed, the two people who can’t be uploaded at all, even manually after the initial upload, are the two people with the most citations. But some of the people who are not uploaded initially but who can be uploaded manually after the fact are people with very few citations.

@Rooty mentioned this observation as well. Hopefully they get it resolved.

One more question on TreeShare. If I upload a tree with no sources, media or notes, and then want to sync new events to it, I cannot choose the event only correct? The source and media appear not to be a choice, unless I’m overlooking something.

If this is the case, since my tree is private and only for hints that I will enter manually into RM, would it make more sense to delete, disconnect, and re-upload periodically?