# \#question **URL:** https://community.rootsmagic.com/tag/question/7.md [Latest](https://community.rootsmagic.com/latest.md) · [Categories](https://community.rootsmagic.com/categories.md) · [Tags](https://community.rootsmagic.com/tags.md) --- ## [Recording Places in RootsMagic](https://community.rootsmagic.com/t/recording-places-in-rootsmagic/16405)
**Author:** [@Franklin\_Davis](https://community.rootsmagic.com/u/Franklin_Davis)\ **Replies:** 7\ **Last updated:** [October 24, 2026, 7:21am UTC](https://community.rootsmagic.com/t/recording-places-in-rootsmagic/16405 "2026-10-24T07:21:58Z")
I know that the standar is city/town, county, state and country. However, is it also acceptable for a census to have the district, county, state and county. I have resolved the independent citis such as Richmond, Richmon… --- ## [RM12 Enhanced properties tool](https://community.rootsmagic.com/t/rm12-enhanced-properties-tool/16473)
**Author:** [@russhart](https://community.rootsmagic.com/u/russhart)\ **Replies:** 1\ **Last updated:** [October 24, 2026, 1:31am UTC](https://community.rootsmagic.com/t/rm12-enhanced-properties-tool/16473 "2026-10-24T01:31:57Z")
I wonder why this tool has been removed as it was a great help in previous versions? --- ## [Windows dropping behind the main screen: still happening for others?](https://community.rootsmagic.com/t/windows-dropping-behind-the-main-screen-still-happening-for-others/16456)
**Author:** [@sbankscharles](https://community.rootsmagic.com/u/sbankscharles)\ **Replies:** 7\ **Last updated:** [October 24, 2026, 12:25am UTC](https://community.rootsmagic.com/t/windows-dropping-behind-the-main-screen-still-happening-for-others/16456 "2026-10-24T00:25:09Z")
Has anyone else been having windows drop behind the main RootsMagic screen? Here’s a typical example: I click the WebHints lightbulb, select Ancestry, choose a hint and click “View online.” At some point the WebHints win… --- ## [How to print from Roots Magic 11 an ancestor chart 200 centimetres x 90 centimetres](https://community.rootsmagic.com/t/how-to-print-from-roots-magic-11-an-ancestor-chart-200-centimetres-x-90-centimetres/16472)
**Author:** [@LindaDimby1](https://community.rootsmagic.com/u/LindaDimby1)\ **Replies:** 1\ **Last updated:** [October 24, 2026, 12:23am UTC](https://community.rootsmagic.com/t/how-to-print-from-roots-magic-11-an-ancestor-chart-200-centimetres-x-90-centimetres/16472 "2026-10-24T00:23:12Z")
I have tried at home and unsuccessfully at my printers to print the chart (bottom to top) the file prints with the boxes so small you can hardly see them. I would like this sized chart so I can see what the box informat… --- ## [Removing segments of a large family tree](https://community.rootsmagic.com/t/removing-segments-of-a-large-family-tree/16471)
**Author:** [@Bill](https://community.rootsmagic.com/u/Bill)\ **Replies:** 2\ **Last updated:** [October 23, 2026, 10:58pm UTC](https://community.rootsmagic.com/t/removing-segments-of-a-large-family-tree/16471 "2026-10-23T22:58:24Z")
What is a recommended method for selecting and removing groups of individuals not wanted because of downsizing the breadth of a existing family tree? --- ## [Disappearing windows - Alt-Tab](https://community.rootsmagic.com/t/disappearing-windows-alt-tab/1168)
**Author:** [@mcphilbrick](https://community.rootsmagic.com/u/mcphilbrick)\ **Replies:** 8\ **Last updated:** [October 23, 2026, 10:03pm UTC](https://community.rootsmagic.com/t/disappearing-windows-alt-tab/1168 "2026-10-23T22:03:37Z")
Has anyone experienced windows disappearing behind the main program? When I click on the lightbulb and open Ancestry WebHints, a window comparing the two individuals opens. If I click on the Show on Ancestry button and… --- ## [Mother, Father gender allocated to wrong names?](https://community.rootsmagic.com/t/mother-father-gender-allocated-to-wrong-names/8564)
**Author:** [@gray](https://community.rootsmagic.com/u/gray)\ **Replies:** 5\ **Last updated:** [October 23, 2026, 10:00pm UTC](https://community.rootsmagic.com/t/mother-father-gender-allocated-to-wrong-names/8564 "2026-10-23T22:00:54Z")
I have noticed a number of families that have the mother/father gender allocated to the wrong names. I noticed that I was entering names and places that kept ringing bells. Which in checking showed I have multiple copies… --- ## [Un-mixing mixed up parents](https://community.rootsmagic.com/t/un-mixing-mixed-up-parents/16470)
**Author:** [@dkightley](https://community.rootsmagic.com/u/dkightley)\ **Replies:** 2\ **Last updated:** [October 23, 2026, 9:58pm UTC](https://community.rootsmagic.com/t/un-mixing-mixed-up-parents/16470 "2026-10-23T21:58:40Z")
Not sure if this is an obvious one…but having uploaded a GEDCOM file to GedMatch.com, the upload report has identified two or three families where I have somehow got the father’s details in the mother’s entry and the mot… --- ## [RM 12.1.1.0 issues with font size](https://community.rootsmagic.com/t/rm-12-1-1-0-issues-with-font-size/16455)
**Author:** [@howe094](https://community.rootsmagic.com/u/howe094)\ **Replies:** 17\ **Last updated:** [October 23, 2026, 8:03pm UTC](https://community.rootsmagic.com/t/rm-12-1-1-0-issues-with-font-size/16455 "2026-10-23T20:03:38Z")
Anyone having trouble increasing the size of fonts? I have tried numerous things to get my fonts to increase in size, but when I go to my people page the fonts have not increased and the font percentage on the settings/d… --- ## [Ancestry TreeShare issue with citations that have media files](https://community.rootsmagic.com/t/ancestry-treeshare-issue-with-citations-that-have-media-files/16465)
**Author:** [@kailey47](https://community.rootsmagic.com/u/kailey47)\ **Replies:** 1\ **Last updated:** [October 23, 2026, 5:31pm UTC](https://community.rootsmagic.com/t/ancestry-treeshare-issue-with-citations-that-have-media-files/16465 "2026-10-23T17:31:58Z")
Hey I am having an issue with adding new facts that have a citation with media files attached and/or Research Notes. It goes through the process but nothing updates. I have tested by Removing media from citation, if t… --- ## [Saving "fact" data input for an individual](https://community.rootsmagic.com/t/saving-fact-data-input-for-an-individual/2941)
**Author:** [@CLRR](https://community.rootsmagic.com/u/CLRR)\ **Replies:** 11\ **Last updated:** [October 22, 2026, 7:21pm UTC](https://community.rootsmagic.com/t/saving-fact-data-input-for-an-individual/2941 "2026-10-22T19:21:03Z")
I remember Bruce Busbee saying that RM 8 does not require the user to “save” data; it is done automatically by the program when closing the window. However, I have discovered there are some cases where that is not true.… --- ## [Can't find People Page, Page View Settings](https://community.rootsmagic.com/t/cant-find-people-page-page-view-settings/16461)
**Author:** [@PollyH](https://community.rootsmagic.com/u/PollyH)\ **Replies:** 10\ **Last updated:** [October 22, 2026, 3:35pm UTC](https://community.rootsmagic.com/t/cant-find-people-page-page-view-settings/16461 "2026-10-22T15:35:17Z")
Where are the settings for the People Page, page view? I want to change the icons to the actual words (Pedigree, Family, etc.). Please help. --- ## [RM12 - "Family View" not working like previous versions!](https://community.rootsmagic.com/t/rm12-family-view-not-working-like-previous-versions/16356)
**Author:** [@DES](https://community.rootsmagic.com/u/DES)\ **Replies:** 30\ **Last updated:** [October 22, 2026, 2:51pm UTC](https://community.rootsmagic.com/t/rm12-family-view-not-working-like-previous-versions/16356 "2026-10-22T14:51:53Z")
In previous versions if I was in Family View and selected (highlighted) any other person on the page, I could simply click Family View again and the selected person would then become the new family displayed. In RM12, t… --- ## [Hard to read font](https://community.rootsmagic.com/t/hard-to-read-font/16333)
**Author:** [@Gpetranek](https://community.rootsmagic.com/u/Gpetranek)\ **Replies:** 5\ **Last updated:** [October 22, 2026, 2:02pm UTC](https://community.rootsmagic.com/t/hard-to-read-font/16333 "2026-10-22T14:02:27Z")
Does anyone else find it very hard to read the font they selected for RM12. It’s very thin and faint. Even when I enlarge it to 125% it’s still very hard to read. RM11 at 100% was easy to read. --- ## [Sources & Citations - inconsistent use of ampersand](https://community.rootsmagic.com/t/sources-citations-inconsistent-use-of-ampersand/16451)
**Author:** [@steve.turner](https://community.rootsmagic.com/u/steve.turner)\ **Replies:** 4\ **Last updated:** [October 22, 2026, 10:00am UTC](https://community.rootsmagic.com/t/sources-citations-inconsistent-use-of-ampersand/16451 "2026-10-22T10:00:40Z")
I use the ampersand “&” symbol and I’d like to see RM12 Source Names and Citation Names recognise this correctly. I have entered the name using the new Enter Source and Citation Names dialog and it shows correctly on the… --- ## [Source Templates \> URL](https://community.rootsmagic.com/t/source-templates-url/16437)
**Author:** [@tstrickland](https://community.rootsmagic.com/u/tstrickland)\ **Replies:** 4\ **Last updated:** [October 21, 2026, 2:04am UTC](https://community.rootsmagic.com/t/source-templates-url/16437 "2026-10-21T02:04:47Z")
In the course of looking into the inner workings of the Source Type: Basic Publication (Simple Website), I noticed the Type column is empty when it comes to a URL data entry. In the Type column, options are normally Tex… --- ## [Dealing with entering illegitimate children](https://community.rootsmagic.com/t/dealing-with-entering-illegitimate-children/16414)
**Author:** [@CliveLawford](https://community.rootsmagic.com/u/CliveLawford)\ **Replies:** 7\ **Last updated:** [October 21, 2026, 12:33am UTC](https://community.rootsmagic.com/t/dealing-with-entering-illegitimate-children/16414 "2026-10-21T00:33:40Z")
How do I enter an illegitimate child in RM 12? When I have linked an illegitimate child to their mother and if the mother had later married, when I enter those details, her husband then automatically becomes the father. … --- ## [Absturz bei Compare](https://community.rootsmagic.com/t/absturz-bei-compare/16448)
**Author:** [@thburkhart](https://community.rootsmagic.com/u/thburkhart)\ **Replies:** 8\ **Last updated:** [October 20, 2026, 11:44pm UTC](https://community.rootsmagic.com/t/absturz-bei-compare/16448 "2026-10-20T23:44:46Z")
ich habe eben die Compare-Funktion versucht. Dazu habe ich die aktuelle Datenbank mit einer Kopie dieser von verglichen. Dabei stürzt RM 12 ab. Änliches passiert mit anderen .rmtree --- ## [Advanced Search for People not Assigned to a Group](https://community.rootsmagic.com/t/advanced-search-for-people-not-assigned-to-a-group/16446)
**Author:** [@BruceB](https://community.rootsmagic.com/u/BruceB)\ **Replies:** 6\ **Last updated:** [October 20, 2026, 11:13pm UTC](https://community.rootsmagic.com/t/advanced-search-for-people-not-assigned-to-a-group/16446 "2026-10-20T23:13:27Z")
In reviewing prior posts to this forum, it appears that in RM7 and RM8, there was no way to generate an Advanced Search for Individuals NOT assigned to a group. Is this still the case in Roots Magic 12? I have been try… --- ## [RM 12.1.1 merging citations impossible](https://community.rootsmagic.com/t/rm-12-1-1-merging-citations-impossible/16441)
**Author:** [@tstrickland](https://community.rootsmagic.com/u/tstrickland)\ **Replies:** 7\ **Last updated:** [October 20, 2026, 7:22pm UTC](https://community.rootsmagic.com/t/rm-12-1-1-merging-citations-impossible/16441 "2026-10-20T19:22:42Z")
I wanted to merge a few citations, when I hit a small problem… Can’t be done… There’s no way to select which citations to merge. Looks like someone forgot to add selection boxes to the left of the citations. I kinda… --- ## [Not Expected Results - Media with multiple tags](https://community.rootsmagic.com/t/not-expected-results-media-with-multiple-tags/16408)
**Author:** [@kevync1985](https://community.rootsmagic.com/u/kevync1985)\ **Replies:** 30\ **Last updated:** [October 20, 2026, 6:07pm UTC](https://community.rootsmagic.com/t/not-expected-results-media-with-multiple-tags/16408 "2026-10-20T18:07:41Z")
This does not seem to be working as intended for what RM is showing. yes there are TWO tags (which is correct) the results on first screenshot appear to me misleading and not displaying correctly in the persons … --- ## [RootsMagic 12 Linking to Ancestry.co.uk](https://community.rootsmagic.com/t/rootsmagic-12-linking-to-ancestry-co-uk/16447)
**Author:** [@Grif](https://community.rootsmagic.com/u/Grif)\ **Replies:** 2\ **Last updated:** [October 20, 2026, 4:56pm UTC](https://community.rootsmagic.com/t/rootsmagic-12-linking-to-ancestry-co-uk/16447 "2026-10-20T16:56:28Z")
RESOLVED - made Edge my default browser. Hi, New to RootsMagic. I’ve downloaded RM12 and tried to link to my Ancestry account to download my tree. RM12 sends me to ancestry.com to sign in, but I need to be on ancestry… --- ## [Modifying Existing Sources](https://community.rootsmagic.com/t/modifying-existing-sources/16440)
**Author:** [@Raydar](https://community.rootsmagic.com/u/Raydar)\ **Replies:** 6\ **Last updated:** [October 20, 2026, 2:28pm UTC](https://community.rootsmagic.com/t/modifying-existing-sources/16440 "2026-10-20T14:28:28Z")
I have been a Roots Magic user since version RM7 and I have diligently upgraded each time a new version is created. I have always kept my old database separate from the new versions database and copied my old database t… --- ## [Ancestor Chart - unusual bar appearing](https://community.rootsmagic.com/t/ancestor-chart-unusual-bar-appearing/15750)
**Author:** [@john.hymers](https://community.rootsmagic.com/u/john.hymers)\ **Replies:** 8\ **Last updated:** [October 20, 2026, 12:22pm UTC](https://community.rootsmagic.com/t/ancestor-chart-unusual-bar-appearing/15750 "2026-10-20T12:22:14Z")
When I create an ancestor chart in RM v 11.2.0.0 on a Mac, there are strange bars appearing and the details for individuals events are not complete --- ## [When clicking on person and selecting family tab does not work. Click on pedigree and then family works](https://community.rootsmagic.com/t/when-clicking-on-person-and-selecting-family-tab-does-not-work-click-on-pedigree-and-then-family-works/16443)
**Author:** [@emadden69](https://community.rootsmagic.com/u/emadden69)\ **Replies:** 2\ **Last updated:** [October 20, 2026, 3:34am UTC](https://community.rootsmagic.com/t/when-clicking-on-person-and-selecting-family-tab-does-not-work-click-on-pedigree-and-then-family-works/16443 "2026-10-20T03:34:05Z")
When clicking on person and selecting family tab does not work. Click on pedigree and then family works. --- ## [Updated to RM12, Lost Access to Ancestry and FamilySearch?](https://community.rootsmagic.com/t/updated-to-rm12-lost-access-to-ancestry-and-familysearch/16432)
**Author:** [@mikecraig](https://community.rootsmagic.com/u/mikecraig)\ **Replies:** 8\ **Last updated:** [October 20, 2026, 12:20am UTC](https://community.rootsmagic.com/t/updated-to-rm12-lost-access-to-ancestry-and-familysearch/16432 "2026-10-20T00:20:49Z")
I just updated to RM12 and lost access to Ancestry and FamilySearch. It still goes to MyHeritage for matches though. When on RM11, just before the update, was able to connect to both. I restarted the PC and I can login t… --- ## [RM12: Can't edit media file location](https://community.rootsmagic.com/t/rm12-cant-edit-media-file-location/16444)
**Author:** [@TeriMollison](https://community.rootsmagic.com/u/TeriMollison)\ **Replies:** 7\ **Last updated:** [October 19, 2026, 11:10pm UTC](https://community.rootsmagic.com/t/rm12-cant-edit-media-file-location/16444 "2026-10-19T23:10:49Z")
Upgraded to RM 12 (Windows) and am just working within it for 1st time. It is not allowing me to edit the file location of a media file. This was easy in RM 10 and RM 11 and I used it often when I would accidently add ne… --- ## [Citation Editor After Update](https://community.rootsmagic.com/t/citation-editor-after-update/16439)
**Author:** [@ngwehner](https://community.rootsmagic.com/u/ngwehner)\ **Replies:** 12\ **Last updated:** [October 19, 2026, 9:05pm UTC](https://community.rootsmagic.com/t/citation-editor-after-update/16439 "2026-10-19T21:05:07Z")
Did the update on my RM12 file yesterday and the citation editor has changed from the nice four-tab version back to the long scroll version. Anyone else see this??? Four-tab version is nice to work with, long scroll is t… --- ## [RM12 - Sources and citations](https://community.rootsmagic.com/t/rm12-sources-and-citations/16310)
**Author:** [@dennis](https://community.rootsmagic.com/u/dennis)\ **Replies:** 38\ **Last updated:** [October 19, 2026, 4:47pm UTC](https://community.rootsmagic.com/t/rm12-sources-and-citations/16310 "2026-10-19T16:47:38Z")
In RM12 what happened to the auto building of citations (or as now called ‘Citation Name’) from the citation template? Having to build them manually is an absolute pain especially considering that the information requi… --- ## [Facts belong to whom](https://community.rootsmagic.com/t/facts-belong-to-whom/16426)
**Author:** [@lesstrawn](https://community.rootsmagic.com/u/lesstrawn)\ **Replies:** 5\ **Last updated:** [October 19, 2026, 4:05pm UTC](https://community.rootsmagic.com/t/facts-belong-to-whom/16426 "2026-10-19T16:05:58Z")
Is there a way to determine to whom certain “facts” pertain to? On fact may say such and such did this, but does not specify who the “doer” is. A lot of “facts” only pertain to a certain individual, and how can I find … [Next page](https://community.rootsmagic.com/tag/question/7.md?match_all_tags=true&page=1&tags%5B%5D=question)