# Why is it so hard to access MyRootsMagic online tree

**URL:** <https://community.rootsmagic.com/t/why-is-it-so-hard-to-access-myrootsmagic-online-tree/15558>\
**Category:** RootsMagic\
**Tags:** question\
**Created:** [March 25, 2026, 12:44am UTC](https://community.rootsmagic.com/t/why-is-it-so-hard-to-access-myrootsmagic-online-tree/15558 "2026-03-25T00:44:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![nkess](https://avatars.discourse-cdn.com/v4/letter/n/b3f665/32.png) [@nkess](https://community.rootsmagic.com/u/nkess)\
**Post date:** [March 25, 2026, 12:44am UTC](https://community.rootsmagic.com/t/why-is-it-so-hard-to-access-myrootsmagic-online-tree/15558/1 "2026-03-25T00:44:49Z")

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So I decided to try using the MyRootsMagic online tree–I created an account-- clicked to publish a new website and it said your info has been uploaded but it may take a little time to completely show up on your web page..  
So I waited 24 hours and was NOT able to access the site and nothing showed up under MyRootsMagic

 ![roots](https://canada1.discourse-cdn.com/flex030/uploads/rootsmagic/original/2X/9/9e05660ba7b53604afe3f8ee91ace45c0ea71bcc.png)

As I was signed out at that time–I tried signing back in and it wouldn’t accept my username and password, so I hit forgot password–it was suppose to send me an email–it did NOT ( tried twice on this)–so I created another account using the same user info and password-- this one does work if and when I get signed out—upload the tree again and again it gave me the same message

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/rootsmagic/original/2X/7/7f98d66cd19ebd3114a0864af7c3dbeeae1ffe6f.png)

**SO HOW LONG DO YOU HAVE TO WAIT?** as I can NOT access it nor is it showing on MY ROOTSMAGIC when I hit publish..

As for accessing using  
[http://sites.RootsMagic.com/tree2](http://sites.RootsMagic.com/tree2)

I have tried 3 browsers and it gives me a 404 NOT FOUND ERROR  
Now I know that you have to

1. use http only NOT https
2. the URL is CASE SENSITIVE

Problem is that when I put [http://sites.RootsMagic.com/tree2](http://sites.RootsMagic.com/tree2)  
and hit enter it changes it to  
[https://sites.rootsmagic.com/tree2](https://sites.rootsmagic.com/tree2) with an s on http and a small r and m in rootsmagic  
note Google drops the http but also changes the r and m in rootsmagic

I did disable Always use secure connections in google and it still does NOT work

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**Author:** ![kevync1985](https://avatars.discourse-cdn.com/v4/letter/k/3be4f8/32.png) [@kevync1985](https://community.rootsmagic.com/u/kevync1985)\
**Post date:** [March 25, 2026, 1:59am UTC](https://community.rootsmagic.com/t/why-is-it-so-hard-to-access-myrootsmagic-online-tree/15558/2 "2026-03-25T01:59:20Z")

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> [@nkess](#):
>
> As I was signed out at that time–I tried signing back in and it wouldn’t accept my username and password, so I hit forgot password–it was suppose to send me an email–it did NOT

you need to open a ticket to reset password – the link within RM prog has not been working for awhile.