# When checking for updates in Family Atlas I get an error

**URL:** <https://community.rootsmagic.com/t/when-checking-for-updates-in-family-atlas-i-get-an-error/13387>\
**Category:** Family Atlas\
**Created:** [March 8, 2025, 6:51am UTC](https://community.rootsmagic.com/t/when-checking-for-updates-in-family-atlas-i-get-an-error/13387 "2025-03-08T06:51:36Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kchalmers](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/kchalmers/32/4602_2.png) [@kchalmers](https://community.rootsmagic.com/u/kchalmers)\
**Post date:** [March 8, 2025, 6:51am UTC](https://community.rootsmagic.com/t/when-checking-for-updates-in-family-atlas-i-get-an-error/13387/1 "2025-03-08T06:51:36Z")

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After a long wait my browser comes back with the message “This site can’t be reached.

> [www.familyatlas.com](http://www.familyatlas.com)

took too long to respond.”

Do I need to do something different? 🤔

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**Author:** ![kchalmers](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/kchalmers/32/4602_2.png) [@kchalmers](https://community.rootsmagic.com/u/kchalmers)\
**Post date:** [March 8, 2025, 6:55am UTC](https://community.rootsmagic.com/t/when-checking-for-updates-in-family-atlas-i-get-an-error/13387/2 "2025-03-08T06:55:53Z")

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In “About Family Atlas” it says that I am running Version 1.0.5.84( 21 Aug 2009). That makes it about 15 years old. Since I can’t get the update to work (as I mentioned in my previous post), I decided to just re-download Family Atlas from the RM downloads site and re-install on Windows . After reinstalling it still says the same thing about version and date. Maybe this is a redundant question but if I just downloaded from the website, is the latest version really 15 years old?

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**Author:** ![kchalmers](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/kchalmers/32/4602_2.png) [@kchalmers](https://community.rootsmagic.com/u/kchalmers)\
**Post date:** [March 8, 2025, 1:40pm UTC](https://community.rootsmagic.com/t/when-checking-for-updates-in-family-atlas-i-get-an-error/13387/3 "2025-03-08T13:40:34Z")

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Just one more question I promise. If I am really running the latest version, were there any new announcements made at the RM presentation at RootsTech yesterday, (that I couldn’t see online BTW) about making upgrades to Family Atlas?

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**Author:** ![rzamor1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/rzamor1/32/8_2.png) [@rzamor1](https://community.rootsmagic.com/u/rzamor1)\
**Post date:** [March 8, 2025, 4:23pm UTC](https://community.rootsmagic.com/t/when-checking-for-updates-in-family-atlas-i-get-an-error/13387/4 "2025-03-08T16:23:08Z")

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Family Atlas is still on version 1 and has not been updated. Redirect is broken. You can find Family Atlas on our website here - [Family Atlas - Genealogy Mapping and Publishing Software](https://rootsmagic.com/Family-Atlas/)

No announcements were made regarding Family Atlas at RootsTech.

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**Author:** ![kchalmers](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/kchalmers/32/4602_2.png) [@kchalmers](https://community.rootsmagic.com/u/kchalmers)\
**Post date:** [March 10, 2025, 3:19am UTC](https://community.rootsmagic.com/t/when-checking-for-updates-in-family-atlas-i-get-an-error/13387/5 "2025-03-10T03:19:24Z")

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I guess if there arent any updates being made for Family Atlas, it isn’t a big deal that the update re-direct doesn’t work. That makes sense, since it isn’t needed anyway there would be no reason to maintain it.