# Unexpected Error when matching to FamilySearch

**URL:** <https://community.rootsmagic.com/t/unexpected-error-when-matching-to-familysearch/1558>\
**Category:** RootsMagic\
**Tags:** question\
**Created:** [October 13, 2021, 5:29pm UTC](https://community.rootsmagic.com/t/unexpected-error-when-matching-to-familysearch/1558 "2021-10-13T17:29:16Z")\
**Posts on this page:** 1\
**Showing post:** 9

<div class="post-metadata">

**Author:** ![Helen\_CO\_USA](https://avatars.discourse-cdn.com/v4/letter/h/e68b1a/32.png) [@Helen\_CO\_USA](https://community.rootsmagic.com/u/Helen_CO_USA)\
**Post date:** [October 16, 2021, 9:40pm UTC](https://community.rootsmagic.com/t/unexpected-error-when-matching-to-familysearch/1558/9 "2021-10-16T21:40:44Z")

</div>

I was getting access violation errors frequently, as often as every few minutes, while doing various tasks in the RM program. I’m running Big Sur OS on an iMac. I finally went through all of the steps outlined by RootsMagic support for “cleaning up” the computer.

> [@Access violation crash](https://community.rootsmagic.com/t/access-violation-crash/720/8):
>
> Access Violations can be from many causes including local computer hardware/software configuration. Renee Zamora (RM Support and FB Group Admin) has posted the reply hundreds of times: RM Support are the only ones who can truly investigate why an Access Violation occurred. - or offer ways to prevent them. Yet I would not hold out much hope in getting anything but a generic response from RM Support on it - that is the response will be the article above. If RM Support identify a high frequency…

It took me about 2 days to go through it all, but I’ve used the program for about 2-3 hours today, and gotten only 1 access violation error, while linking people to Ancestry with TreeShare.

 ![Screen Shot 2021-10-16 at 3.22.58 PM](https://canada1.discourse-cdn.com/flex030/uploads/rootsmagic/original/1X/a79bddc5e452295f7fb06f66fcb81c21cfb104a8.jpeg)

I had already run database tools, restarted computer, etc.  
For the anti-virus program, I went with Kaspersky Internet Security 2021 for Mac. It took about an hour or so to run the ‘Quick Scan’, which didn’t find anything, and a good 12 hours to run the full scan. It found 5 items, none of which seemed major, but I went ahead and deleted those.

Restarted computer, then downloaded CCleaner for Mac (free version), and ran the “cleaner”, and deleted a lot of duplicate files I had accumulated.

Restarted computer again.  
I did not run Malwarebytes, even though it is available for Mac, because I feel like the Kaspersky program already scanned for viruses, malware, etc. No need to duplicate that.

We’ll see how long this helps! But so far, I notice a definite improvement.

---

_[View the full topic](https://community.rootsmagic.com/t/unexpected-error-when-matching-to-familysearch/1558)._