# Unable to print pdf version of Ancestor Chart

**URL:** <https://community.rootsmagic.com/t/unable-to-print-pdf-version-of-ancestor-chart/3284>\
**Category:** RootsMagic\
**Tags:** question\
**Created:** [January 13, 2022, 5:13pm UTC](https://community.rootsmagic.com/t/unable-to-print-pdf-version-of-ancestor-chart/3284 "2022-01-13T17:13:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Flyfish](https://avatars.discourse-cdn.com/v4/letter/f/ea5d25/32.png) [@Flyfish](https://community.rootsmagic.com/u/Flyfish)\
**Post date:** [January 13, 2022, 5:13pm UTC](https://community.rootsmagic.com/t/unable-to-print-pdf-version-of-ancestor-chart/3284/1 "2022-01-13T17:13:12Z")

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When I select Ancestor Chart and attempt to print a pdf, I get a blank sheet in Adobe, a box to send an error report, and then RM8 goes bonkers. See below:

Screen version of chart:

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/rootsmagic/original/1X/5d8db9f079d6be6c61cb102ceaf58892290b7b79.png)

Select Adobe pdf:  
 ![image](https://canada1.discourse-cdn.com/flex030/uploads/rootsmagic/original/1X/4cbf7296e9a1b05bba25d1139f895618a03e7970.png)

Save pdf screen:

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/rootsmagic/original/1X/7b9ad5dfe51d816a408a963d1ca2cee5bdc2af6b.png)

Result in Adobe:

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/rootsmagic/original/1X/f5428314c4c2317f4ac7f5dca2c71c65f3995971.png)

Result in RM8:

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/rootsmagic/original/1X/c801a76fb8fdf7e41c64456bb38b3cee3236d23a.png)

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/rootsmagic/original/1X/59b4269e0ea5cc73623642b7875bd15a09962ebd.png)

I have to close RM8, then reopen to return to a screen which isn’t blacked out.

Any thoughts? I’m doing everything the same. This just started today. I’m using 8.1.5.0. Thanks

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**Author:** ![TomH](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/tomh/32/30_2.png) [@TomH](https://community.rootsmagic.com/u/TomH)\
**Post date:** [January 14, 2022, 11:19pm UTC](https://community.rootsmagic.com/t/unable-to-print-pdf-version-of-ancestor-chart/3284/2 "2022-01-14T23:19:15Z")

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You might try a 4-gen chart first. If that saves okay, then 5…, 6 until it breaks. Post your issue to tech support along with your database so they can replicate the issue.

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**Author:** ![Flyfish](https://avatars.discourse-cdn.com/v4/letter/f/ea5d25/32.png) [@Flyfish](https://community.rootsmagic.com/u/Flyfish)\
**Post date:** [January 14, 2022, 11:37pm UTC](https://community.rootsmagic.com/t/unable-to-print-pdf-version-of-ancestor-chart/3284/3 "2022-01-14T23:37:30Z")

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Thanks. After opening RM8 and trying it again, it worked and produced a pdf with 10 generations. Thinking further, I recall that this may be a result of not having closed the program overnight, and a simple close and reopening helped in a couple of other cases as well. I’ll keep an eye on it.

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<div class="post-metadata">

**Author:** ![TomH](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/tomh/32/30_2.png) [@TomH](https://community.rootsmagic.com/u/TomH)\
**Post date:** [January 15, 2022, 1:33am UTC](https://community.rootsmagic.com/t/unable-to-print-pdf-version-of-ancestor-chart/3284/4 "2022-01-15T01:33:13Z")

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I think RM8 has memory leaks. Even leaving a database open for many hours can result in operational errors because of background operations.