# Unable to open MyRootsMagic - your personal online tree

**URL:** <https://community.rootsmagic.com/t/unable-to-open-myrootsmagic-your-personal-online-tree/7993>\
**Category:** RootsMagic\
**Tags:** question, rootsmagic\
**Created:** [July 17, 2023, 9:50pm UTC](https://community.rootsmagic.com/t/unable-to-open-myrootsmagic-your-personal-online-tree/7993 "2023-07-17T21:50:46Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Miguel](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@Miguel](https://community.rootsmagic.com/u/Miguel)\
**Post date:** [July 17, 2023, 9:50pm UTC](https://community.rootsmagic.com/t/unable-to-open-myrootsmagic-your-personal-online-tree/7993/1 "2023-07-17T21:50:46Z")

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I have Rootsmagic 9. Nothing happens when I click on Online-Myrootsmagic-your personal online tree. Why ?

My version is registered. I had previously Rootmagic 7, and I was able to publish my online tree in [http://sites.rootsmagic.com](http://sites.rootsmagic.com).

What happens?

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**Author:** ![rzamor1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/rzamor1/32/8_2.png) [@rzamor1](https://community.rootsmagic.com/u/rzamor1)\
**Post date:** [July 17, 2023, 10:19pm UTC](https://community.rootsmagic.com/t/unable-to-open-myrootsmagic-your-personal-online-tree/7993/2 "2023-07-17T22:19:05Z")

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Are you able to see the login screen come up?

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**Author:** ![Miguel](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@Miguel](https://community.rootsmagic.com/u/Miguel)\
**Post date:** [July 17, 2023, 10:31pm UTC](https://community.rootsmagic.com/t/unable-to-open-myrootsmagic-your-personal-online-tree/7993/3 "2023-07-17T22:31:03Z")

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No, the login screen does not appear. I have windows 11.

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**Author:** ![rzamor1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/rzamor1/32/8_2.png) [@rzamor1](https://community.rootsmagic.com/u/rzamor1)\
**Post date:** [July 18, 2023, 1:17pm UTC](https://community.rootsmagic.com/t/unable-to-open-myrootsmagic-your-personal-online-tree/7993/4 "2023-07-18T13:17:15Z")

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Are you having the same issue with getting the FamilySearch and Ancestry login screens to come up? I haven’t seen this happen before, the first thing I would look at is something outside of RM blocking it. Check your security software. You can also open a chat on our website and we could remotely take a look. Best time to reach chats is Mon-Fri, 8:00-4:00 (MDT)

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**Author:** ![Miguel](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@Miguel](https://community.rootsmagic.com/u/Miguel)\
**Post date:** [July 18, 2023, 8:09pm UTC](https://community.rootsmagic.com/t/unable-to-open-myrootsmagic-your-personal-online-tree/7993/5 "2023-07-18T20:09:43Z")

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FamilySearch and Ancestry login screens do not open. But HTML Website log screen open.

I have only Avast and I have already inactivate it.

Perhaps should I desinstall RootsMagic and reinstall it ?

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**Author:** ![Miguel](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@Miguel](https://community.rootsmagic.com/u/Miguel)\
**Post date:** [July 18, 2023, 8:41pm UTC](https://community.rootsmagic.com/t/unable-to-open-myrootsmagic-your-personal-online-tree/7993/6 "2023-07-18T20:41:29Z")

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I solved the problem! My tree was in the same folder than the software RootsMagic 9 … If the tree is outside this folder, all works again perfectly.