It’s probably not the best place to publish my request, but I got not answer from the sales email account.
I’d like to buy RM as a non-US user. But I’m unable to pay using PayPal. Got a message telling me that something went wrong. I’m not willing to give my credit card information as I have already had some bad experiences in the past using this payment method.
As anyone else encountered the same issue?
Is there another way of getting in touch with the team, beside phone?
Well I’m quite sure I’m on the official site, as it is the one that opens when I click on the link in the free version of RM.
I come exactly on the screen you show. I fill in information in the left part, then click on the PayPal button. A new window pops up with an URL from PayPal. Its sole content is the error message
Then you would likely need to contact support to see what is going on (it could be on the payPal side) – I am just a user so someone from RM team would need to advise
I’ve purchased RM via PayPal before without issue.
That message is PayPal-generated, not by RootsMagic.
Maybe try starting your browser in Safe Mode How to Open a Browser in Safe Mode
Or try a different browser.
I always use PayPal when I buy RM from the RM website, as I live outside the US, and my credit card is, apparently, not acceptable there. Admittedly, the last time I used it was when v11 was released (last Autumn?), so I can’t really comment on what might be happening today
it sounds liked a browser or authentication issue with PayPal (or both).
You could log on to paypal in same broswer then open RM in diff tab ( buy screen) and see if that works. A popup could be blocked also.
yeah I might try a different device if possible. Sounds like more to do with PayPal account or browser issue-- sometimes clearing cookies or private window will work. Sorry its been a struggle.
