# TreeShare of large file on Mac causes RM11 to hang **URL:** \ **Category:** RootsMagic\ **Tags:** ancestry, question\ **Created:** [September 16, 2025, 8:00pm UTC](https://community.rootsmagic.com/t/treeshare-of-large-file-on-mac-causes-rm11-to-hang/14674 "2025-09-16T20:00:00Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![LarryD](https://avatars.discourse-cdn.com/v4/letter/l/45deac/32.png) [@LarryD](https://community.rootsmagic.com/u/LarryD)\ **Post date:** [September 16, 2025, 8:00pm UTC](https://community.rootsmagic.com/t/treeshare-of-large-file-on-mac-causes-rm11-to-hang/14674/1 "2025-09-16T20:00:00Z")
This issue was first reported under version 8, it continued through versions 9 and 10 and still persists in version 11. Just installed version 11 and tried to download a tree from Ancestry. It started the download, got to 47% and then stalled. The close button did not work, but I was able to close the window using the red dot and then exit RM without a force quit. Just installed the 11.0.1 update and tried to download a tree from Ancestry. It started the download, got to 46% and then stalled. The close button did not work, but I was able to close the window using the red dot and then exit RM without a force quit. ---
**Author:** ![rzamor1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/rzamor1/32/8_2.png) [@rzamor1](https://community.rootsmagic.com/u/rzamor1)\ **Post date:** [September 16, 2025, 9:49pm UTC](https://community.rootsmagic.com/t/treeshare-of-large-file-on-mac-causes-rm11-to-hang/14674/2 "2025-09-16T21:49:23Z")
Yes, there are still some Ancestry trees we do not know the cause yet on why they won’t complete. We’ve had lots of theories but nothing consistent that explains it. ---
**Author:** ![LarryD](https://avatars.discourse-cdn.com/v4/letter/l/45deac/32.png) [@LarryD](https://community.rootsmagic.com/u/LarryD)\ **Post date:** [September 16, 2025, 11:37pm UTC](https://community.rootsmagic.com/t/treeshare-of-large-file-on-mac-causes-rm11-to-hang/14674/3 "2025-09-16T23:37:49Z")
Thanks for the update Renee! ---
**Author:** ![LarryD](https://avatars.discourse-cdn.com/v4/letter/l/45deac/32.png) [@LarryD](https://community.rootsmagic.com/u/LarryD)\ **Post date:** [October 3, 2025, 7:56pm UTC](https://community.rootsmagic.com/t/treeshare-of-large-file-on-mac-causes-rm11-to-hang/14674/4 "2025-10-03T19:56:38Z")
Just installed the 11.0.2 update and tried to download a tree from Ancestry. It started the download, got to 46% and then stalled. The close button did not work, but I was able to close the window using the red dot and then exit RM without a force quit. ---
**Author:** ![Rooty](https://avatars.discourse-cdn.com/v4/letter/r/8e7dd6/32.png) [@Rooty](https://community.rootsmagic.com/u/Rooty)\ **Post date:** [October 4, 2025, 1:09pm UTC](https://community.rootsmagic.com/t/treeshare-of-large-file-on-mac-causes-rm11-to-hang/14674/5 "2025-10-04T13:09:20Z")
Consider yourself lucky. an ancestry download would give you meaningless media file names all jumbled up in one unnested folder. Upload also continues to fail if media or sources are included. However excluding those will get people up and provide hints to records which is all you really need. ---
**Author:** ![LarryD](https://avatars.discourse-cdn.com/v4/letter/l/45deac/32.png) [@LarryD](https://community.rootsmagic.com/u/LarryD)\ **Post date:** [November 20, 2025, 8:38pm UTC](https://community.rootsmagic.com/t/treeshare-of-large-file-on-mac-causes-rm11-to-hang/14674/6 "2025-11-20T20:38:23Z")
Just installed the 11.0.3 update and tried to download a tree from Ancestry. It started the download, got to 45% and then stalled. The close button did not work, but I was able to close the window using the red dot and then exit RM without a force quit. ---
**Author:** ![tomsemple](https://avatars.discourse-cdn.com/v4/letter/t/eada6e/32.png) [@tomsemple](https://community.rootsmagic.com/u/tomsemple)\ **Post date:** [December 9, 2025, 3:44am UTC](https://community.rootsmagic.com/t/treeshare-of-large-file-on-mac-causes-rm11-to-hang/14674/7 "2025-12-09T03:44:31Z")
Yes, it looks like 11.0.3 has not fixed anything for me either. Is there no way to enable logging to see what RM11 is waiting for? Maybe such a feature could be added for 11.0.4? ---
**Author:** ![LarryD](https://avatars.discourse-cdn.com/v4/letter/l/45deac/32.png) [@LarryD](https://community.rootsmagic.com/u/LarryD)\ **Post date:** [December 16, 2025, 5:54pm UTC](https://community.rootsmagic.com/t/treeshare-of-large-file-on-mac-causes-rm11-to-hang/14674/8 "2025-12-16T17:54:19Z")
Just installed the 11.0.4 update and tried to download a tree from Ancestry. It started the download, got to 44% and then stalled. The close button did not work, but I was able to close the window using the red dot and then exit RM without a force quit.