# Rootsmagic app on Ipad 9th generation downloads file but shows no information in app

**URL:** <https://community.rootsmagic.com/t/rootsmagic-app-on-ipad-9th-generation-downloads-file-but-shows-no-information-in-app/10068>\
**Category:** RootsMagic\
**Tags:** question\
**Created:** [February 25, 2024, 1:32am UTC](https://community.rootsmagic.com/t/rootsmagic-app-on-ipad-9th-generation-downloads-file-but-shows-no-information-in-app/10068 "2024-02-25T01:32:57Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![BobC](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/bobc/32/6195_2.png) [@BobC](https://community.rootsmagic.com/u/BobC)\
**Post date:** [February 25, 2024, 2:53am UTC](https://community.rootsmagic.com/t/rootsmagic-app-on-ipad-9th-generation-downloads-file-but-shows-no-information-in-app/10068/2 "2024-02-25T02:53:18Z")

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RM backups cannot be read by either the app or RM. The app can only read a RM7 file format which must be created in RM9 by File\>Export Data\>Dropbox. In RM9 the backup must be restored. You should also note that iTunes is no longer supported by Apple per an announcement this month.

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