# RM11 upgrade from RM10 **URL:** \ **Category:** RootsMagic\ **Tags:** question, rootsmagic\ **Created:** [September 12, 2025, 6:55pm UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618 "2025-09-12T18:55:15Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![jan](https://avatars.discourse-cdn.com/v4/letter/j/ce7236/32.png) [@jan](https://community.rootsmagic.com/u/jan)\ **Post date:** [September 12, 2025, 6:55pm UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618/1 "2025-09-12T18:55:15Z")
I bought the upgrade from RM10 to RM11 today. Now I just need to download and install the RM11 software. Will RM11 then be registered automatically? Jan ---
**Author:** ![tinksquared](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/tinksquared/32/7181_2.png) [@tinksquared](https://community.rootsmagic.com/u/tinksquared)\ **Post date:** [September 12, 2025, 7:14pm UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618/2 "2025-09-12T19:14:00Z")
Your download email included the new license info. You’ll be prompted to register it when you open the software. ---
**Author:** ![kevync1985](https://avatars.discourse-cdn.com/v4/letter/k/3be4f8/32.png) [@kevync1985](https://community.rootsmagic.com/u/kevync1985)\ **Post date:** [September 13, 2025, 12:06am UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618/3 "2025-09-13T00:06:13Z")
per Renee We’ve had some issue with the keys being sent and believe they are all resolved now. Please open a support ticket and we will make sure the email is sent. [https://support.rootsmagic.com/hc/en-us/requests/new](https://support.rootsmagic.com/hc/en-us/requests/new) ---
**Author:** ![kevync1985](https://avatars.discourse-cdn.com/v4/letter/k/3be4f8/32.png) [@kevync1985](https://community.rootsmagic.com/u/kevync1985)\ **Post date:** [September 13, 2025, 12:08am UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618/4 "2025-09-13T00:08:09Z")
> [@jan](#): > > Will RM11 then be registered automatically? “activated” yes – only if you have entered for RM11 previously ”Register” you have 3 options I believe it is – by electronic windows, by phone, and I forget the third ---
**Author:** ![jan](https://avatars.discourse-cdn.com/v4/letter/j/ce7236/32.png) [@jan](https://community.rootsmagic.com/u/jan)\ **Post date:** [September 13, 2025, 6:58am UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618/5 "2025-09-13T06:58:12Z")
the payment say it was payed with paypal while i payed with ideal, i live in the Netherland i made already a ticket, but it is not solved yet ---
**Author:** ![kevync1985](https://avatars.discourse-cdn.com/v4/letter/k/3be4f8/32.png) [@kevync1985](https://community.rootsmagic.com/u/kevync1985)\ **Post date:** [September 15, 2025, 3:30pm UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618/6 "2025-09-15T15:30:40Z")
if you have confirmation the ticket was open – its should hopefully be resolved today – They have limited staffing over-weekend I believe. if not – check with Renee ---
**Author:** ![rzamor1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/rzamor1/32/8_2.png) [@rzamor1](https://community.rootsmagic.com/u/rzamor1)\ **Post date:** [September 15, 2025, 6:12pm UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618/7 "2025-09-15T18:12:16Z")
Confirming Jan’s key was received and registered. ---
**Author:** ![asw9](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@asw9](https://community.rootsmagic.com/u/asw9)\ **Post date:** [September 16, 2025, 5:08pm UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618/8 "2025-09-16T17:08:51Z")
Two weeks ago I paid to upgrade my RootsMagic software from RM9 to RM10. I didn’t realize at the time that RM11 was about to be released. Do I need to pay for yet another upgrade for RM11? ---
**Author:** ![MadDog](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/maddog/32/313_2.png) [@MadDog](https://community.rootsmagic.com/u/MadDog)\ **Post date:** [September 16, 2025, 6:09pm UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618/9 "2025-09-16T18:09:49Z")
send email to [sales@rootsmagic.com](mailto:sales@rootsmagic.com) ---
**Author:** ![tinksquared](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/tinksquared/32/7181_2.png) [@tinksquared](https://community.rootsmagic.com/u/tinksquared)\ **Post date:** [September 16, 2025, 6:33pm UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618/10 "2025-09-16T18:33:02Z")
No. You should have received and email with a free upgrade key. Don’t be like me, and forget to check your spam folder and pay for it anyway 🙂 ---
**Author:** ![alainemk](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@alainemk](https://community.rootsmagic.com/u/alainemk)\ **Post date:** [September 16, 2025, 7:50pm UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618/11 "2025-09-16T19:50:35Z")
RootsMagic has very good customer service, they will refund your purchase. contact Support. ---
**Author:** ![tomaasz](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/tomaasz/32/3920_2.png) [@tomaasz](https://community.rootsmagic.com/u/tomaasz)\ **Post date:** [September 18, 2025, 12:20pm UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618/12 "2025-09-18T12:20:33Z")
i will not pay for every new ver, sorry ---
**Author:** ![kfunk](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/kfunk/32/68_2.png) [@kfunk](https://community.rootsmagic.com/u/kfunk)\ **Post date:** [September 18, 2025, 12:51pm UTC](https://community.rootsmagic.com/t/rm11-upgrade-from-rm10/14618/13 "2025-09-18T12:51:31Z")
No one says you have to buy every new version. If you are OK with how your current version works, the fact that it will no longer be updated, and you don’t want or need any new features in the next version, then keep right on with the older release.