# RM 9 - Bugs on back up and error reports

**URL:** <https://community.rootsmagic.com/t/rm-9-bugs-on-back-up-and-error-reports/7021>\
**Category:** RootsMagic\
**Tags:** tip\
**Created:** [March 25, 2023, 3:41pm UTC](https://community.rootsmagic.com/t/rm-9-bugs-on-back-up-and-error-reports/7021 "2023-03-25T15:41:58Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![kevinm](https://avatars.discourse-cdn.com/v4/letter/k/85e7bf/32.png) [@kevinm](https://community.rootsmagic.com/u/kevinm)\
**Post date:** [March 25, 2023, 4:11pm UTC](https://community.rootsmagic.com/t/rm-9-bugs-on-back-up-and-error-reports/7021/2 "2023-03-25T16:11:47Z")

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I am unable to recreate either of these issues; in both cases RM9 works as expected.

Assuming that you’ve run all of the db tools already, for #1, RM settings are stored in a file called “RootsMagicUser.xml” and it’s located in a separate folder from user defined folder structures. On mac, the path to the xml file is ‘{HD name}/Rootsmagic/Version9’. Windows should be something similar. If you aren’t comfortable with viewing/editing xml then it might be simplest to reset your system settings from the command palette or try a de-install/re-install of RM9. (Note that resetting system settings sets them all to default values so you might want to do a few print screens first.)

Issue #2 seems more complicated. You may want to describe your linking steps in more detail or go right to opening a ticket with RM support.

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_[View the full topic](https://community.rootsmagic.com/t/rm-9-bugs-on-back-up-and-error-reports/7021)._