# Program freezing when generating a scrapbook **URL:** \ **Category:** RootsMagic\ **Tags:** question, feature-request, rootsmagic\ **Created:** [February 8, 2022, 1:41am UTC](https://community.rootsmagic.com/t/program-freezing-when-generating-a-scrapbook/3714 "2022-02-08T01:41:30Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Mazton](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/mazton/32/821_2.png) [@Mazton](https://community.rootsmagic.com/u/Mazton)\ **Post date:** [February 8, 2022, 1:41am UTC](https://community.rootsmagic.com/t/program-freezing-when-generating-a-scrapbook/3714/1 "2022-02-08T01:41:30Z")
Is anyone else having an issue with the program freezing when generating a scrapbook. It has not happened with every person in the tree. I am trying to trouble shoot this with no luck. ---
**Author:** ![Terry](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/terry/32/108_2.png) [@Terry](https://community.rootsmagic.com/u/Terry)\ **Post date:** [February 8, 2022, 2:24pm UTC](https://community.rootsmagic.com/t/program-freezing-when-generating-a-scrapbook/3714/2 "2022-02-08T14:24:06Z")
Just clutching at straws here but do you by chance have any media items with a file format that RootsMagic doesn’t accept in Scrapbook? ---
**Author:** ![Mazton](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/mazton/32/821_2.png) [@Mazton](https://community.rootsmagic.com/u/Mazton)\ **Post date:** [February 8, 2022, 4:37pm UTC](https://community.rootsmagic.com/t/program-freezing-when-generating-a-scrapbook/3714/3 "2022-02-08T16:37:51Z")
Hi, Thanks for the reply! No. They are all saved as jpg ---
**Author:** ![zhangrau](https://avatars.discourse-cdn.com/v4/letter/z/9fc348/32.png) [@zhangrau](https://community.rootsmagic.com/u/zhangrau)\ **Post date:** [February 8, 2022, 5:08pm UTC](https://community.rootsmagic.com/t/program-freezing-when-generating-a-scrapbook/3714/4 "2022-02-08T17:08:21Z")
I’m still running RM7. I make scrapbooks for every sub-project. The current sub-project is now over 500 images in its scrapbook, so overall image number doesn’t seem to be an issue in RM7. However, Adobe Reader has a problem when I include images that are too large. For example, newspaper scans are routinely 6000 to 9500 pixels tall. When included in the scrapbook at that size, the Adobe Reader renders a blank page. So, now I reduce all images to 5000 pixels high, and have NO PROBLEMS in that 500-image scrapbook. ---
**Author:** ![Mazton](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/mazton/32/821_2.png) [@Mazton](https://community.rootsmagic.com/u/Mazton)\ **Post date:** [February 8, 2022, 6:11pm UTC](https://community.rootsmagic.com/t/program-freezing-when-generating-a-scrapbook/3714/5 "2022-02-08T18:11:54Z")
Yes. I wish I had stayed with RM7 because I was able to run the scrapbooks with no issues. This one has me scratching my head… I will keep trouble shooting! ---
**Author:** ![alainemk](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@alainemk](https://community.rootsmagic.com/u/alainemk)\ **Post date:** [February 9, 2022, 12:59pm UTC](https://community.rootsmagic.com/t/program-freezing-when-generating-a-scrapbook/3714/6 "2022-02-09T12:59:01Z")
Have you put in a support ticket? If there is an issue, it will help RM to identify and fix. ---
**Author:** ![Mazton](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/mazton/32/821_2.png) [@Mazton](https://community.rootsmagic.com/u/Mazton)\ **Post date:** [February 9, 2022, 10:53pm UTC](https://community.rootsmagic.com/t/program-freezing-when-generating-a-scrapbook/3714/7 "2022-02-09T22:53:49Z")
Yes I have, however, I’m not getting much assistance with that. They keep asking me questions I have already supplied answers to. ---
**Author:** ![Mazton](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/mazton/32/821_2.png) [@Mazton](https://community.rootsmagic.com/u/Mazton)\ **Post date:** [February 10, 2022, 7:58pm UTC](https://community.rootsmagic.com/t/program-freezing-when-generating-a-scrapbook/3714/8 "2022-02-10T19:58:35Z")
As a follow-up I was able to resolve this. I believe the issue was that the “descriptions” I entered in some of the media was simply too lengthy. I shortened the description and moved the excess into the “notes” section so I still have the info. The scrapbooks printed fine after that. ---
**Author:** ![SeniorCowboy](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/seniorcowboy/32/228_2.png) [@SeniorCowboy](https://community.rootsmagic.com/u/SeniorCowboy)\ **Post date:** [January 26, 2025, 2:23pm UTC](https://community.rootsmagic.com/t/program-freezing-when-generating-a-scrapbook/3714/9 "2025-01-26T14:23:53Z")
Do you have a feel for how long the description can be? ---
**Author:** ![BobC](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/bobc/32/6195_2.png) [@BobC](https://community.rootsmagic.com/u/BobC)\ **Post date:** [January 26, 2025, 2:56pm UTC](https://community.rootsmagic.com/t/program-freezing-when-generating-a-scrapbook/3714/10 "2025-01-26T14:56:27Z")
In my tests only 129 characters appear in a scrapbook report using 10 pt text.