# Problems with media download from Ancestry with new API

**URL:** <https://community.rootsmagic.com/t/problems-with-media-download-from-ancestry-with-new-api/15845>\
**Category:** RootsMagic\
**Tags:** question, issue\
**Created:** [June 6, 2026, 6:59am UTC](https://community.rootsmagic.com/t/problems-with-media-download-from-ancestry-with-new-api/15845 "2026-06-06T06:59:10Z")\
**Posts on this page:** 1\
**Showing post:** 21

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**Author:** ![Ducky](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/ducky/32/3814_2.png) [@Ducky](https://community.rootsmagic.com/u/Ducky)\
**Post date:** [June 23, 2026, 2:30pm UTC](https://community.rootsmagic.com/t/problems-with-media-download-from-ancestry-with-new-api/15845/21 "2026-06-23T14:30:42Z")

</div>

> [@RootsMagic Update History](https://community.rootsmagic.com/t/rootsmagic-update-history/6700/1):
>
> **11.4.0 - 20 Jun 2026**
> 
> - Fixed: Problems with media transferring between RM and Ancestry

I updated RM to 11.4.0.0 today.  
Downloaded an ancestry-tree.  
Got no media at all.

What to do?

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_[View the full topic](https://community.rootsmagic.com/t/problems-with-media-download-from-ancestry-with-new-api/15845)._