# Online Support Help takes how long to respond?

**URL:** <https://community.rootsmagic.com/t/online-support-help-takes-how-long-to-respond/1667>\
**Category:** RootsMagic\
**Tags:** question\
**Created:** [October 15, 2021, 1:47pm UTC](https://community.rootsmagic.com/t/online-support-help-takes-how-long-to-respond/1667 "2021-10-15T13:47:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![AlwaysHopeful](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/alwayshopeful/32/291_2.png) [@AlwaysHopeful](https://community.rootsmagic.com/u/AlwaysHopeful)\
**Post date:** [October 15, 2021, 1:47pm UTC](https://community.rootsmagic.com/t/online-support-help-takes-how-long-to-respond/1667/1 "2021-10-15T13:47:41Z")

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A week ago I sent Support a request for help. I received a request number within minutes from Support.

Since then…nothing. The online link from the Support email with the request number has my file as open.

How long does it normally take RootsMagic Support to respond?

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<div class="post-metadata">

**Author:** ![mapleleaf](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/mapleleaf/32/43_2.png) [@mapleleaf](https://community.rootsmagic.com/u/mapleleaf)\
**Post date:** [October 15, 2021, 2:56pm UTC](https://community.rootsmagic.com/t/online-support-help-takes-how-long-to-respond/1667/2 "2021-10-15T14:56:34Z")

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It’s likely going to take longer to hear back, since they just recently released RM8 and must be overwhelmed with questions.

Is your question something that other users can help with? If so, you can ask here.

See if a solution can be found in the RM8 Wiki: [http://wiki.rootsmagic.com/wiki/RootsMagic\_8:RootsMagic\_8](http://wiki.rootsmagic.com/wiki/RootsMagic_8:RootsMagic_8)