# Need help downloading ancestry file to RM9

**URL:** https://community.rootsmagic.com/t/need-help-downloading-ancestry-file-to-rm9/10765
**Category:** RootsMagic
**Tags:** question
**Created:** [May 21, 2024, 3:07pm UTC](https://community.rootsmagic.com/t/need-help-downloading-ancestry-file-to-rm9/10765 "2024-05-21T15:07:50Z")
**Posts on this page:** 1
**Showing post:** 4

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### Author: ![kbens0n](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/kbens0n/32/80_2.png) [@kbens0n](https://community.rootsmagic.com/u/kbens0n)
#### Post date: [May 22, 2024, 8:39pm UTC](https://community.rootsmagic.com/t/need-help-downloading-ancestry-file-to-rm9/10765/4 "2024-05-22T20:39:55Z")

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> [@DougM](#):
>
> on Windows 7

That’s no longer compatible with RootsMagic two-factor authentication capability.  
[Cannot load Family Search onto Roots Magic - RootsMagic - RootsMagic Community](https://community.rootsmagic.com/t/cannot-load-family-search-onto-roots-magic/9729)

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