# I seem to be unable to view jpg images larger than about 4 MB in the media viewer

**URL:** <https://community.rootsmagic.com/t/i-seem-to-be-unable-to-view-jpg-images-larger-than-about-4-mb-in-the-media-viewer/1203>\
**Category:** RootsMagic\
**Tags:** question, rootsmagic\
**Created:** [October 7, 2021, 9:18pm UTC](https://community.rootsmagic.com/t/i-seem-to-be-unable-to-view-jpg-images-larger-than-about-4-mb-in-the-media-viewer/1203 "2021-10-07T21:18:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dlp0918](https://avatars.discourse-cdn.com/v4/letter/d/bcef8e/32.png) [@dlp0918](https://community.rootsmagic.com/u/dlp0918)\
**Post date:** [October 7, 2021, 9:18pm UTC](https://community.rootsmagic.com/t/i-seem-to-be-unable-to-view-jpg-images-larger-than-about-4-mb-in-the-media-viewer/1203/1 "2021-10-07T21:18:15Z")

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I don’t know if this is because of the file sizes themselves or if its caused by the dimensions of the images or if there is something else amiss. The images view fine from my graphic programs.

Is this a program limitation that I’ve missed? If so what are the constraints?

- David P

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**Author:** ![jenealogy](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/jenealogy/32/976_2.png) [@jenealogy](https://community.rootsmagic.com/u/jenealogy)\
**Post date:** [October 6, 2025, 5:20pm UTC](https://community.rootsmagic.com/t/i-seem-to-be-unable-to-view-jpg-images-larger-than-about-4-mb-in-the-media-viewer/1203/2 "2025-10-06T17:20:58Z")

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Taking your hint, I resized (in Photoshop) the image, first to 5KB, then 3KB – none worked. Finally resized to 1844KB - the image now is viewable in RM11.