# Help RM9 stopped comms with Ancestry and Family search **URL:** \ **Category:** RootsMagic\ **Tags:** question\ **Created:** [February 6, 2024, 11:58am UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916 "2024-02-06T11:58:11Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Thunderbyrd1](https://avatars.discourse-cdn.com/v4/letter/t/48db29/32.png) [@Thunderbyrd1](https://community.rootsmagic.com/u/Thunderbyrd1)\ **Post date:** [February 6, 2024, 11:58am UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/1 "2024-02-06T11:58:11Z")
Although I have Family search and Ancestry open, and signed in, on the same browser as RM9 it will not synch with either. It asks to “complete the sign in process”. The reopen button does nothing Help please John ---
**Author:** ![BobC](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/bobc/32/6195_2.png) [@BobC](https://community.rootsmagic.com/u/BobC)\ **Post date:** [February 6, 2024, 12:48pm UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/2 "2024-02-06T12:48:29Z")
What is your OS and version? What browser are you using? What version of RM? ---
**Author:** ![Thunderbyrd1](https://avatars.discourse-cdn.com/v4/letter/t/48db29/32.png) [@Thunderbyrd1](https://community.rootsmagic.com/u/Thunderbyrd1)\ **Post date:** [February 6, 2024, 1:14pm UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/3 "2024-02-06T13:14:16Z")
Hi Bob, Version 9.1.3.0 Google Chrome Windows 11 Error ![](https://canada1.discourse-cdn.com/flex030/uploads/rootsmagic/original/2X/8/8a6acc736b6b326c9ce6afb8b76d4a996f28fac0.png) ---
**Author:** ![BobC](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/bobc/32/6195_2.png) [@BobC](https://community.rootsmagic.com/u/BobC)\ **Post date:** [February 6, 2024, 1:44pm UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/4 "2024-02-06T13:44:02Z")
I don’t have Win11 but FS is implementing OAUTH to improve security. From the online Help [Family Search](https://help.rootsmagic.com/RM9/familysearch.html) Also you should completely shut down your computer and restart everything before trying this. ---
**Author:** ![Cajun1977](https://avatars.discourse-cdn.com/v4/letter/c/ad7895/32.png) [@Cajun1977](https://community.rootsmagic.com/u/Cajun1977)\ **Post date:** [February 6, 2024, 2:40pm UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/5 "2024-02-06T14:40:26Z")
Also, clearing your cache in the browser settings might help this and as mentioned rebooting your computer. I hope this helps. ---
**Author:** ![Thunderbyrd1](https://avatars.discourse-cdn.com/v4/letter/t/48db29/32.png) [@Thunderbyrd1](https://community.rootsmagic.com/u/Thunderbyrd1)\ **Post date:** [February 6, 2024, 2:52pm UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/6 "2024-02-06T14:52:20Z")
Issue solved, thanks ---
**Author:** ![jimjanew](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@jimjanew](https://community.rootsmagic.com/u/jimjanew)\ **Post date:** [March 5, 2024, 4:54pm UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/7 "2024-03-05T16:54:38Z")
OK, well please share how this was solved as I have the same problem (running latest RM9.1.3) under MacOS 10.14.6 ---
**Author:** ![Thunderbyrd1](https://avatars.discourse-cdn.com/v4/letter/t/48db29/32.png) [@Thunderbyrd1](https://community.rootsmagic.com/u/Thunderbyrd1)\ **Post date:** [March 5, 2024, 7:42pm UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/8 "2024-03-05T19:42:14Z")
A simple re-boot did it for me ---
**Author:** ![jimjanew](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@jimjanew](https://community.rootsmagic.com/u/jimjanew)\ **Post date:** [May 1, 2024, 4:25am UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/9 "2024-05-01T04:25:26Z")
Still not working for me, even with RM9.1.4. Running MacOS 10.14.6 and latest Firefox. I get the login screen, and success is acknowledged for both Ancestry and FS, but neither will connect. ![image](https://canada1.discourse-cdn.com/flex030/uploads/rootsmagic/original/2X/d/d448f29aed556293f8b372e5af8de32a6fb6623c.png) ---
**Author:** ![rzamor1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/rzamor1/32/8_2.png) [@rzamor1](https://community.rootsmagic.com/u/rzamor1)\ **Post date:** [May 1, 2024, 1:37pm UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/10 "2024-05-01T13:37:12Z")
Check your security software, something is blocking RM access to the internet to make that connection. We need to speak with both APIs. ---
**Author:** ![jimjanew](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@jimjanew](https://community.rootsmagic.com/u/jimjanew)\ **Post date:** [May 1, 2024, 2:06pm UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/11 "2024-05-01T14:06:22Z")
Hi there, thanks very much for responding. I don’t have any security software on my Mac. Is there something else I could check? Regards Jim ---
**Author:** ![rzamor1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/rzamor1/32/8_2.png) [@rzamor1](https://community.rootsmagic.com/u/rzamor1)\ **Post date:** [May 1, 2024, 4:52pm UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/12 "2024-05-01T16:52:03Z")
The Mac should at least have a firewall. ---
**Author:** ![Rooty](https://avatars.discourse-cdn.com/v4/letter/r/8e7dd6/32.png) [@Rooty](https://community.rootsmagic.com/u/Rooty)\ **Post date:** [May 1, 2024, 7:39pm UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/13 "2024-05-01T19:39:56Z")
The mac OS has a simple firewall but it is off by default. See Settings Network Firewall. Also consider setting the better Safari browser as the default. Firefox is definitely 3rd rate now and has several security settings that might be a problem. ---
**Author:** ![jimjanew](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@jimjanew](https://community.rootsmagic.com/u/jimjanew)\ **Post date:** [June 24, 2024, 3:46am UTC](https://community.rootsmagic.com/t/help-rm9-stopped-comms-with-ancestry-and-family-search/9916/14 "2024-06-24T03:46:31Z")
Still no luck with 9.1.6, so I wont be going anywhere near RM10. No FamilySearch or Ancestry connectivity or hints. What a waste. Looking for another solution that works.