# Get a repeating INVALID login when trying to login from RM8 to Ancestry **URL:** \ **Category:** RootsMagic\ **Tags:** question, rootsmagic\ **Created:** [September 14, 2022, 5:52pm UTC](https://community.rootsmagic.com/t/get-a-repeating-invalid-login-when-trying-to-login-from-rm8-to-ancestry/5336 "2022-09-14T17:52:22Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Jangen5183](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/jangen5183/32/1203_2.png) [@Jangen5183](https://community.rootsmagic.com/u/Jangen5183)\ **Post date:** [September 14, 2022, 5:52pm UTC](https://community.rootsmagic.com/t/get-a-repeating-invalid-login-when-trying-to-login-from-rm8-to-ancestry/5336/1 "2022-09-14T17:52:22Z")
I can’t get the TreeShare to Ancestry connection to work. I’ve put in the right login for Ancestry. Have been logged in to Ancestry while doing it and logged out of Ancestry while trying. I have already synced FamilySearch and that one works. When I was using the free version I could log in to Ancestry from RM8 but not with the paid one. Now I have removed RM and downloaded it again and it still does not work. The chats aren’t helping. Can someone help, please? Thank you, Jan Amenta ---
**Author:** ![kbens0n](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/kbens0n/32/80_2.png) [@kbens0n](https://community.rootsmagic.com/u/kbens0n)\ **Post date:** [September 14, 2022, 6:25pm UTC](https://community.rootsmagic.com/t/get-a-repeating-invalid-login-when-trying-to-login-from-rm8-to-ancestry/5336/2 "2022-09-14T18:25:42Z")
> [@Jangen5183](#): > > When I was using the free version I could log in to Ancestry from RM8 but not with the paid one. Do you see the hint of color in the Ancestry logo ? [FamilySearch WebHints problems - RootsMagic - RootsMagic Community](https://community.rootsmagic.com/t/familysearch-webhints-problems/1512/8) ---
**Author:** ![Jangen5183](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/jangen5183/32/1203_2.png) [@Jangen5183](https://community.rootsmagic.com/u/Jangen5183)\ **Post date:** [September 14, 2022, 6:51pm UTC](https://community.rootsmagic.com/t/get-a-repeating-invalid-login-when-trying-to-login-from-rm8-to-ancestry/5336/3 "2022-09-14T18:51:03Z")
Hi Kevin, No color on the logo. ---
**Author:** ![TomH](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/tomh/32/30_2.png) [@TomH](https://community.rootsmagic.com/u/TomH)\ **Post date:** [September 14, 2022, 7:12pm UTC](https://community.rootsmagic.com/t/get-a-repeating-invalid-login-when-trying-to-login-from-rm8-to-ancestry/5336/4 "2022-09-14T19:12:12Z")
Perhaps it is the 2-factor authorisation login requirement. You have to append the authorisation code you get by mail or SMS text to your password. ---
**Author:** ![Jangen5183](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/jangen5183/32/1203_2.png) [@Jangen5183](https://community.rootsmagic.com/u/Jangen5183)\ **Post date:** [September 14, 2022, 7:18pm UTC](https://community.rootsmagic.com/t/get-a-repeating-invalid-login-when-trying-to-login-from-rm8-to-ancestry/5336/5 "2022-09-14T19:18:28Z")
Hi Tom, I thought that because my phone alert for Ancestry goes off, but where do I enter the code? There isn’t a place for it. ---
**Author:** ![alainemk](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@alainemk](https://community.rootsmagic.com/u/alainemk)\ **Post date:** [September 14, 2022, 7:26pm UTC](https://community.rootsmagic.com/t/get-a-repeating-invalid-login-when-trying-to-login-from-rm8-to-ancestry/5336/6 "2022-09-14T19:26:41Z")
Append the code to your password with no space between them. ---
**Author:** ![Jangen5183](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/jangen5183/32/1203_2.png) [@Jangen5183](https://community.rootsmagic.com/u/Jangen5183)\ **Post date:** [September 14, 2022, 7:36pm UTC](https://community.rootsmagic.com/t/get-a-repeating-invalid-login-when-trying-to-login-from-rm8-to-ancestry/5336/7 "2022-09-14T19:36:09Z")
Okay! Thank you. I do appreciate the help from all of you. ---
**Author:** ![TomH](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/tomh/32/30_2.png) [@TomH](https://community.rootsmagic.com/u/TomH)\ **Post date:** [September 14, 2022, 8:15pm UTC](https://community.rootsmagic.com/t/get-a-repeating-invalid-login-when-trying-to-login-from-rm8-to-ancestry/5336/8 "2022-09-14T20:15:19Z")
> **[Ancestry unable to login](https://support.rootsmagic.com/hc/en-us/articles/4450589686299-Ancestry-unable-to-login)** > > When I click on Ancestry TreeShare login nothing happens or I receive a message my password is incorrect. > In a main view use the key combo Ctrl+Shift+U and select "Reset Program Settings". Close an... ---
**Author:** ![Jangen5183](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/jangen5183/32/1203_2.png) [@Jangen5183](https://community.rootsmagic.com/u/Jangen5183)\ **Post date:** [September 14, 2022, 10:38pm UTC](https://community.rootsmagic.com/t/get-a-repeating-invalid-login-when-trying-to-login-from-rm8-to-ancestry/5336/9 "2022-09-14T22:38:23Z")
Thank you for your help. I’ve been happily connecting my trees across the platforms. I must have missed the how-to login on the videos and info I read about RM8. Have a good evening. Jan 🙂