# Family Tree download paused / frozen?

**URL:** <https://community.rootsmagic.com/t/family-tree-download-paused-frozen/8542>\
**Category:** RootsMagic\
**Tags:** familysearch, question, rootsmagic, issue\
**Created:** [September 18, 2023, 2:19pm UTC](https://community.rootsmagic.com/t/family-tree-download-paused-frozen/8542 "2023-09-18T14:19:59Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Mirasong](https://avatars.discourse-cdn.com/v4/letter/m/cab0a1/32.png) [@Mirasong](https://community.rootsmagic.com/u/Mirasong)\
**Post date:** [September 18, 2023, 2:19pm UTC](https://community.rootsmagic.com/t/family-tree-download-paused-frozen/8542/1 "2023-09-18T14:19:59Z")

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I installed RM9 and I started downloading my tree from Family Search. The download stopped / paused. I didn’t get a message saying it was completed, so is it frozen? I don’t want to click Cancel because I don’t want to mess it up…  
If it is frozen, how do I get it to go again?  
Thank you!

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**Author:** ![rzamor1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/rzamor1/32/8_2.png) [@rzamor1](https://community.rootsmagic.com/u/rzamor1)\
**Post date:** [September 18, 2023, 8:25pm UTC](https://community.rootsmagic.com/t/family-tree-download-paused-frozen/8542/2 "2023-09-18T20:25:42Z")

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Once the FamilySearch import stalls/stops it won’t resume where it left off. You will have what it had already downloaded. That is why we recommend doing smaller downloads into blank databases from FamilySearch.

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**Author:** ![Mirasong](https://avatars.discourse-cdn.com/v4/letter/m/cab0a1/32.png) [@Mirasong](https://community.rootsmagic.com/u/Mirasong)\
**Post date:** [September 18, 2023, 9:13pm UTC](https://community.rootsmagic.com/t/family-tree-download-paused-frozen/8542/3 "2023-09-18T21:13:55Z")

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Oh. Where can I find the information on how to do this?  
Thank you!

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<div class="post-metadata">

**Author:** ![rzamor1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/rzamor1/32/8_2.png) [@rzamor1](https://community.rootsmagic.com/u/rzamor1)\
**Post date:** [September 19, 2023, 1:35pm UTC](https://community.rootsmagic.com/t/family-tree-download-paused-frozen/8542/4 "2023-09-19T13:35:37Z")

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This is a Help page on dragging and dropping people from one database to another.

> **[Dragging and dropping people](https://help.rootsmagic.com/RM9/dragging-and-dropping-people.html)**
>
> When you have two different databases open on screen at once, RootsMagic allows you to copy people from one database to another by dragging and dropping them. Simply click on a...