# Empty Ancestry Gallery **URL:** \ **Category:** RootsMagic\ **Tags:** question\ **Created:** [September 9, 2022, 5:11pm UTC](https://community.rootsmagic.com/t/empty-ancestry-gallery/5296 "2022-09-09T17:11:45Z")\ **Posts on this page:** 8\ **Page:** 2
**Author:** ![rzamor1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/rzamor1/32/8_2.png) [@rzamor1](https://community.rootsmagic.com/u/rzamor1)\ **Post date:** [October 7, 2022, 3:42pm UTC](https://community.rootsmagic.com/t/empty-ancestry-gallery/5296/21 "2022-10-07T15:42:26Z")
The best thing to do is compare the media items to determine which ones are missing in the download. That would give us an idea of what’s happening. ---
**Author:** ![Stirrick](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@Stirrick](https://community.rootsmagic.com/u/Stirrick)\ **Post date:** [October 10, 2022, 6:37pm UTC](https://community.rootsmagic.com/t/empty-ancestry-gallery/5296/22 "2022-10-10T18:37:29Z")
Thanks, Renee. Seems to be random - the missing files don’t appear to have a pattern (they’re just dotted around) or relate to a particular type of record. With RM7 it seemed to be the user provided media files which got lost. With RM8 all the user provided media files appear to be present. Happy to send you the project file and the two Media directories if that would help. Andy ---
**Author:** ![rzamor1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/rzamor1/32/8_2.png) [@rzamor1](https://community.rootsmagic.com/u/rzamor1)\ **Post date:** [October 10, 2022, 7:39pm UTC](https://community.rootsmagic.com/t/empty-ancestry-gallery/5296/23 "2022-10-10T19:39:28Z")
What particular type of record are you seeing missing? ---
**Author:** ![Stirrick](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@Stirrick](https://community.rootsmagic.com/u/Stirrick)\ **Post date:** [October 11, 2022, 9:35am UTC](https://community.rootsmagic.com/t/empty-ancestry-gallery/5296/24 "2022-10-11T09:35:20Z")
As I say, there doesn’t seem to be a pattern in what is missing. ---
**Author:** ![Stirrick](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@Stirrick](https://community.rootsmagic.com/u/Stirrick)\ **Post date:** [October 26, 2022, 8:43am UTC](https://community.rootsmagic.com/t/empty-ancestry-gallery/5296/25 "2022-10-26T08:43:29Z")
Anybody have any thoughts on this ? I’ve upgraded to RM8, which was supposed to work, but doesn’t. So, as things stand, the program won’t do what I need it to do. I tried the RM Helpdesk, which was a waste of time. So where do I go from here ? ---
**Author:** ![slickopr1](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@slickopr1](https://community.rootsmagic.com/u/slickopr1)\ **Post date:** [October 26, 2022, 5:11pm UTC](https://community.rootsmagic.com/t/empty-ancestry-gallery/5296/26 "2022-10-26T17:11:16Z")
When you upgraded, did you install RM8 and import the database from one of the import options? ---
**Author:** ![Terry](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/terry/32/108_2.png) [@Terry](https://community.rootsmagic.com/u/Terry)\ **Post date:** [October 27, 2022, 8:30am UTC](https://community.rootsmagic.com/t/empty-ancestry-gallery/5296/27 "2022-10-27T08:30:25Z")
> [@Stirrick](#): > > which was supposed to work, but doesn’t. Could you elaborate on that please. It works fine. > [@Stirrick](#): > > the program won’t do what I need it to do. What exactly do you want it to do that it isn’t doing? - and how do you know if it isn’t working? Your post is not exactly very helpful if you are looking for help. ---
**Author:** ![Stirrick](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@Stirrick](https://community.rootsmagic.com/u/Stirrick)\ **Post date:** [October 28, 2022, 8:31am UTC](https://community.rootsmagic.com/t/empty-ancestry-gallery/5296/28 "2022-10-28T08:31:38Z")
Thanks for getting back to me, guys. If you read the chain of posts to do with this query, everything is explained. I first posted looking for help on 22 September. [Previous page](https://community.rootsmagic.com/t/empty-ancestry-gallery/5296.md?page=1)