# Duplicate media or files

**URL:** <https://community.rootsmagic.com/t/duplicate-media-or-files/16070>\
**Category:** RootsMagic\
**Tags:** question\
**Created:** [August 8, 2026, 8:25pm UTC](https://community.rootsmagic.com/t/duplicate-media-or-files/16070 "2026-08-08T20:25:12Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jltitus225](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/jltitus225/32/6839_2.png) [@jltitus225](https://community.rootsmagic.com/u/jltitus225)\
**Post date:** [August 8, 2026, 8:25pm UTC](https://community.rootsmagic.com/t/duplicate-media-or-files/16070/1 "2026-08-08T20:25:12Z")

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I’ve just started working in RootsMagic and when I sync from local to Ancestry the media or documents don’t go and then I try to do it again and it ends up that multiple duplicate media files and such end up in Ancestry.

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**Author:** ![MadDog](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/maddog/32/313_2.png) [@MadDog](https://community.rootsmagic.com/u/MadDog)\
**Post date:** [August 9, 2026, 6:39am UTC](https://community.rootsmagic.com/t/duplicate-media-or-files/16070/2 "2026-08-09T06:39:35Z")

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Are you using a Mac, there have been reported issues with TreeShare & Macs.

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**Author:** ![jltitus225](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/jltitus225/32/6839_2.png) [@jltitus225](https://community.rootsmagic.com/u/jltitus225)\
**Post date:** [August 9, 2026, 5:04pm UTC](https://community.rootsmagic.com/t/duplicate-media-or-files/16070/3 "2026-08-09T17:04:23Z")

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Yes, I am. It’s so frustrating. Do we know if RootsMagic is going to correct it at all?

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**Author:** ![MadDog](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/maddog/32/313_2.png) [@MadDog](https://community.rootsmagic.com/u/MadDog)\
**Post date:** [August 9, 2026, 8:24pm UTC](https://community.rootsmagic.com/t/duplicate-media-or-files/16070/4 "2026-08-09T20:24:09Z")

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All I know is what they have told us. They have made improvements with each update.

You can check the blog (also on FB) on what they worked on.

You should open a support ticket too.

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**Author:** ![rzamor1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.rootsmagic.com/rzamor1/32/8_2.png) [@rzamor1](https://community.rootsmagic.com/u/rzamor1)\
**Post date:** [August 10, 2026, 3:17pm UTC](https://community.rootsmagic.com/t/duplicate-media-or-files/16070/5 "2026-08-10T15:17:03Z")

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That shouldn’t be an issue with 11.5.0. Open a support ticket and share the file and tree with an agent.

[https://support.rootsmagic.com/hc/en-us/requests/new](https://support.rootsmagic.com/hc/en-us/requests/new)