# Downloading media files from Ancestry tree to Rootsmagic on mac does not work

**URL:** <https://community.rootsmagic.com/t/downloading-media-files-from-ancestry-tree-to-rootsmagic-on-mac-does-not-work/3499>\
**Category:** RootsMagic\
**Tags:** ancestry, question, tip, feature-request, rootsmagic\
**Created:** [January 24, 2022, 12:34am UTC](https://community.rootsmagic.com/t/downloading-media-files-from-ancestry-tree-to-rootsmagic-on-mac-does-not-work/3499 "2022-01-24T00:34:27Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Edinn](https://avatars.discourse-cdn.com/v4/letter/e/82dd89/32.png) [@Edinn](https://community.rootsmagic.com/u/Edinn)\
**Post date:** [January 24, 2022, 12:34am UTC](https://community.rootsmagic.com/t/downloading-media-files-from-ancestry-tree-to-rootsmagic-on-mac-does-not-work/3499/1 "2022-01-24T00:34:27Z")

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Downloading my Ancestry tree to a new tree in RootsMagic for Mac does not work for my media files. Is this a bug that needs fixing, or am I missing something?