Access Violation when trying to add or accept a new person

RootsMagic
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1

I get an access violation when trying to add or accept a new person or new fact in Treeshare for Ancestry (RM11). It happens every 10-15 changes, so just enough to be annoying. Any suggestions on how to fix this would be appreciated. Thanks.

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2

Start by running the Database Tools under File, Tools.

2 Likes
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people have reported during heavy changes getting access errors before.
As Renee explained run db tools. But also let community know what version of RM you are using including if 32 or 64 bit program) and what OS, and lastly computer specs.

4

I’ve had NPEs like this pop up fairly consistently. Mostly, when pulling a new person from Ancestry in TreeShare.

I’m on RM 11.5.0.0, Windows 10 Pro, Intel i5-8600K, 64GB RAM, 500 GB NVMe.

Um… apparently I’m running the 32-bit program… hold on..

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Well that’s just confusing. Who reads boxes with blue on blue :wink: ? But seriously, I 100% downloaded the 32-bit version because it was marked Recommended. Just installed 64-bit so we’ll see, but I have a feeling I won’t be getting any more NPEs anymore…

5

I think the “Recommended” is somewhat misleading – but here is AI summary and the database is the same on either

  1. Reasons to Choose the 32-Bit Version

  • Legacy Import Requirements: The 32-bit version of RootsMagic retains the built-in capability to directly import older database formats like Legacy Family Tree or older Family Tree Maker files. If you are migrating an older tree from those specific programs, RootsMagic officially recommends using the 32-bit installer to complete the import.

  • Maximum OS Compatibility on Older Hardware: If you are running an aging Windows machine that utilizes a 32-bit operating system, you are strictly required to use the 32-bit version of the software (though 32-bit RootsMagic will also run fine on 64-bit Windows architectures via compatibility layers).

2. Reasons to Choose the 64-Bit Version

  • Modern Windows & Mac Architecture: If you are running a modern 64-bit Windows environment, the 64-bit version utilizes native pointer sizes and memory registers matching your operating system architecture. (Note: For macOS, RootsMagic provides a unified universal installer that handles modern Apple Silicon and Intel environments natively).

  • Handling Massive Media-Heavy Databases: While a genealogy database file itself rarely exceeds the 4GB RAM threshold of a 32-bit application, users managing massive, highly complex multi-generational trees linked to thousands of high-resolution media files benefit from the expanded virtual address space and efficiency of 64-bit processing.

Note on Database Interchangeability: The underlying SQLite database file format (.rmtree) is identical between both versions. A database opened, modified, or created in the 32-bit version can be opened seamlessly in the 64-bit version (and vice-versa).